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Copied from my post on Bestbuy's Facebook Wall:
The ability to sort products by average customer review star ratings on your website would be beneficial. Currently, best buy customers are able to sort products by "best selling" products, but that doesn't necessarily mean that the large quantity of individuals that purchased these items were thrilled with their purchased goods.
Thanks for the great feedback on how we could improve our BestBuy.com site and make it easier to use. I often check out the reviews myself when making purchases. I will be happy to forward on your suggestions for review to see if this may be implemented in the future.
If you'd like we also gather ideas like yours through our IdeaX forum at http://bbyurl.us/IX, if you'd like to share this there as well. There other customers can view ideas that have been posted, share comments on them, and Kudo ones they like the best.
I think it would be awesome if BestBuy would give reward zone points for purchases made on Cinema Now...or maybe I'm just missing the area where you can associate a reward zone membership? Since I login to Cinema Now with my Best Buy login, I would hope that could be a pretty easy tie-in.
Its kind of dissapointing when I go into Best Buy, before the new video game season, and I can't find prequels to any of the new games. It would be cool if they carried more of those or even threw a coupon or two in the @gamer magazine. One good example is hitman this year. I really wanted to pick up a copy of blood money before absolution came out, and they're were none to be found, not even online. I had to settle going to gamestop and paying $23 for a fairly old game without a case.
I think best buy should start an e-mail program that allows customers to be notified when a product becomes available. For example, you are trying to find a video game for your son/daughter, and its not available anywhere. Sign up for "Best Buy Notify's" and they will let you know when it is available for purchase!
The only place I can find your weekly sales is at deals.bestbuy.com. Well, no offense, but that site sucks. The ad doesn't fit on my screen so I have to scroll around as well as changing pages to see what's on sale. Most other stores I shop at have a flash or PDF version of the same ad that comes in the paper. I can choose to view each page so it fits on my screen, or can choose to download a PDF and just scroll through it at my leisure.
Please consider a better way to show your ads on your website. It should be a duplicate of what I get in the paper, it shoudl fit on my screen all at once, and I should be able to easily flip between pages and see everything without any scrolling.
Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.
As a passionate game enthusiast I always try and get the collector's edition when ever possible. Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online. A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits. Why this has not been setup this way all along makes no sense to me. This would eliminate any confusion and eliminate all required support concerning these issues.
I think Best Buy should consider making a gamer unlocked like program but for dvds, blu-rays and music cds(maybe even itunes giftcards). This would basically get more people to choose Best buy over other places, or even a purchase over a rental. I know an extra 10-24 points doesn't sound like much on the surface, but the points would add up, plus you could add 10% off all dvd or music purchases, maybe even an extra 500 rewardzone points for every 5 DVD or cds of any price. It doesn't even have to be a prograam, it could just be another perk of rewardzone, and also you could get coupon books or something for discounts of these things like gamer unlocked, which is an exellent program, let me know what you thing
There seems to be a "disconnect" between the BB promotions dept. & the customers or would be customers. To many times I see deals that are offered by "lesser" retailers or can think of deals that would suit a certain sale better than what BB offers. I know BB can't get it right all the time but there's certain types of deals that should be standard staples.
With all this being said the solution would be to have BB promotion reps directly on the forums page or another BB sponsored site...come to think of it BB could actually get other sponsors to assist on the site since they would be able to promoted the items that BB would be stocking. We the customers could then goto the site & let BB know exactly what we want, have interest in buying, what deals/sale will get us in the door & what deals the competition is doing giving BB a chance to one up them.
Amazon has an "alert us" option which allows them to adjust there prices on the fly so BB should consider doing the same. Obviously, BB wouldn't do this for every item but if demand is extremely high it may prove profitable to make exceptions accordingly. If there's a consistent deals that people request then it would make sense for BB to begin incorporating the same sale(s) from their end and become more proactive.
I know BB has a price match policy but these would be the perfect times to incorporate Deals of the Day, Deal of the Week, Deal of the Month. In this economy it's no longer about getting "new" customers/sales it's more about taking customers/sales from your competition. The foot/web traffic combined with GCU & Media club should equal a very positive financial outcome for BB in the short term & long term. Twitter & Facebook could also be incorporated too but the site would allow another revenue source along with the Gamers & Media clubs which would allow for even better deals.
If there's a franchise of anything then anytime a new entity is coming out BB needs to offer deals for people new to the franchise & those who are vets of the franchise.
2011 was the year of thirds for video games so the best way to market to the full audience would be to offer the $60 game along with the other games for $80-$100. PS3 has all the classic remakes & these can easily be tied in the GCU program.
What BB should've offered
1-Uncharted 3 & the Uncharted 2 pack for $90 if Uncharted 3 was pre-ordered
2-$80 if Uncharted 3 was pre-ordered the customer is a GCU member.
3-$20 off any other PS3 HD remake w/pre-order/purchase of Uncharted 3 + GCU
Same thing applies to music(This can also be piggy-backed with a BB Movie/Music/Media club which is also an IdeaX)
If a artist has multiple albums out when the release a new album
1-Discount all of the other separately
2-Offer all the albums including the new one for 1 special package price that would be cheaper than buying all of them like in # 1
3-For artists with 4 or more albums offer buy 2 or buy 3 deals
4-Try to get special packaging/swag in relation to the #2 that will make BB the place for loyal fans to buy from.
Movies(also would be piggy-backed with the BB Movie/Music/Media club)
Do the same thing as suggested for music but also focus on the special packaging & swag since this will actually drive foot traffic & week 1 sales. The DC & Marvel animation dvds that come with the figures seem to sell very well.
Although I am employed I'd happily come aboard & help BB become a beast in the retail sector & take BB to a level they would never have thought of.
Allow Reward Zone Silver Gamers Club members preorder benefits by either allowing them to preorder up to the release date of the item OR extend the period to get "preorder" benefits up to 10/14 days after launch date. This would only be for Silver members that are also Gamers Club members.
Myself and tons of artists that I work with would love a Wacom Cintiq, however the pricepoint makes it a hard sell.
Yiynova has come out with a tablet at a quarter of the cost of a Cintiq, but the supply has been very limited.
If BestBuy offered the Yiynova at $500, I would immediately order one (as I'm sure countless other artists would too).
I can order one off Amazon (when they are in stock), but I trust the customer service of my local BestBuy much more.
This "new idea" is essentially like a suggestion box, but it is buried in Best Buy's discussion boards area. It therefore takes a companies great deal of effort to give good ideas to Best Buy.
As many companies learned over the last 20 years, companies are better off to the extent that they make it easier for customers to do business with them. So why not make a link that does not require an extensive trail of links to provide feedback that could help you, Best Buy!
My idea is to create a suggestion box (in addition to this discussion board, not instead of it). In addition provide a readily visible link to it on the main bust buy screens, and finally to name it "suggestion box" to make it more intuitive, even if less catchy than this area.
This would not need to be readable by other contributors, so no need for an elaborate sign up procedure. Again, easy is good. Were I not retired, I would not have made the effort to provide feedback
I remember when BEST BUY was a "techie" store with innovative products now it seems it is just like any electronic section of any other department store.
Innovative products like (a concept) wireless earbuds. I love my earbuds (Skull Candy no less) but hate that wire on my earbuds especially when jogging . A transmitter for the device and two wireless earbuds. And nothing which look like those freakish looking Bluetooth phone earpieces that make you look like a cyborg.
I understand a lot of the implications behind this, especially that mobile stores don't carry unlocked phones, but from doing some research online, the Nexus 7 tablet was one of the most sought after pieces of technology in the country this past Christmas season. While the tablet is sold at cost, from what I understand through talking with various retailers, Apple products are the same way, and there are all sorts of huge Apple sections and displays across varoius Best Buy stores. I feel like carrying Google and Nexus products would be awesome because of how much value for the prices these prodcuts offer. They are available in many other retailers, but I would prefer the Geek Squad protection on my technology because I have trust in the brand.
That way if you know what you want you can setup an appointment with a blue shirt for faster checkout service and better advice on a product. Would kind of defeat the purpose of in store pickup though, But hey, if the Apple Store has appointments on their floor for specialists to help you, so can Best Buy