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I love the direction that the gamers club is headed & have been supporting it from day 1 but there's a severe blind spot that BB has towards PC gamers. The @gamer coupons need to be edited to include PC titles along with the console versions too. And there should be more total coupons/deals focused on PC gamers. BB is to be THE place to buy games so service ALL types of gamers & enjoy the sales across the board.
Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
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As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!
Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.
Down Side: Best Buy doesn't carry Lens Bands
Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.
So we all know how many hoops you have to jump trough to get RZ certificates, and as an employee I can't even count how many times I've been asked if I can look up their points mid transaction.This leads me to the idea that since we can look up their rewardzone account info to get them the points, then why can't we also instantly use their 'points as well instead of having to print out paper copies or having to scan their phone. I feel as though it would be to more use as the consumer and also streamline the process at the register. If there's a prompt for using the Bestbuy credit card, so why not the RZ points as well just a thought from both a consumer an an employee alike
I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?
I would like to get a text message to my phone when my store pickup up item is ready so I don't miss the email / have to keep checking my email. There are probably a couple other thinks I would like to get texted in addition to the email. There should be an option to pick the things I would like to have email, texted, or both.
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
Best Buy should put the number of years that someone is a premier silver memebr on the membership card. It does not need to be continous service. There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.
I'm sick and tired of hearing about how showrooming is hurting Best Buy. If you are going to try and compete on price alone Best Buy has already lost. You need to add value, why should consumers come into Best Buy? The only current reason is so they can measure the devices.
A run down of a couple ideas I've seen here or think Best Buy is doing backwards.
- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup. That's one thing no online store can offer or has the capability to offer. Best buy should be snatching up business by giving customers a better at home expierence.
- Offer regular classes, like REI and Home Depot. It gets people in the stores and if you don't scare them off people will buy. Teach classes on networking, on tablets, on operating systems. I can't tell you how many people I know that don't know the full capabilites of there electronics.
- Help people find what they want, not what makes Best Buy a couple extra dollars. The single goal of the boys in blue should be to help the customer find the best fit for them. A happy customer will return.
-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy. They wouldn't let my father leave the store without a PRP before talking to the store manager. He had to tell 3 people he didn't want a PRP. That's no way to treat a customer. If he didn't want it he didn't want it.
I want to tell you a story that should be your model. I recently purchased new ski setup. I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet. Guess what that didn't happen. Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more). I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding. He didn't push me. They mounted the bindings for free because I purchased them there. They molded my boots to my feet for free because I purchased them there. Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year. Guess where I'm going? That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase. I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup.
Good luck, Best Buy needs to make some large changes if they want to survive.
I have been a Best Buy customer since you were named "Sound of Music" store. I was just at the big Best Buy in Bloomington near your corporate headquarters. I saw the new design, thought everthing looked nice but I think one HUGE mistake was made. You reduced your packaged media to alomost nothing. Gone are the rows and rows of Blu-ray disc (format is gaining in sales every year, in fact new records are being broken every quarter), and there were only 2 isles of Blu-rays to choose from (one on each side, so actually 4 isles). Plus, he isles were 1/5 the size of the previous ones. I went shopping the day ready to spend about 500.00 on catalog titles and a few releases, and out of what you carried, I spent $86.00. Nothing else was there that I wanted. And I did not look for obscure titles but major studio catalog releases. I also noticed a huge reduction in DVD, which I can understand as more people are buying and replacing their movies from DVD to Blu-ray than ever before. The studios are releasing tremendous catalog titles, and the selection was so bad it made me sick to see this happened.
I am deeply saddened that you, the only remaining retail store carrying a great selection of Blu-ray discs, have reduced the amount you carry in the huge way. I have read the trade magazines, that some people seem to be coming in, looking at things and then ordering online. I do not believe this to be true of packaged media, especially Blu-ray disc. These are many times impulse buys, and if not people come in with titles in mind and want them now. I do not mail order, but I guess I will have to start. This is one instance when you have forced customers to shop online and it doesn't always end up at Best Buy.
PLEASE bring back your in-store Blu-ray disc selection to what it was. There was no need to reduce that department so such a small section. Then I will come in and start shopping movies with you again.
I know it is hard for Best Buy to ensure lowest price as compared to the Amazon/Buys.com of the world. But most of my business goes to Best Buy because I have to touch and feel and listen to what I buy. I do not like all the Google ads on the webiste but I can look around them. What I truly hate is when I try to buy a Microsoft keyboard that is coming from Buy.com! I want to look on the website to see what is in stock and that I can pickup in the store. If I wanted to buy from the Amazons/Buy.coms I would go to their respective websites. This truly frustrates me that I have to navigate on the website almost to the point that I am about ready to walk. With all this said, there needs to be a permanent setting that allows me by default to only see what Best Buy sells. I know there are ways to filter collections and see the market place and so on... but these are steps after the fact I have to make. I want to search for say "Microsoft 7000 Keyboard" to see if Best Buy has it. I do not want to scroll down and see a billion similar keyboards in the market place that do not match... nor do I want to have to filter on the left side for collections not in the market place after I do the search. I want to see and search by default what Best Buy offers in my town.
Everyone who has an android device also has a google wallet account. This now comprises 70% of the cell phone market and more than half of the tablet market. Most of these users also shop. By allowing payment via google wallet, it means that anyone who has an accout ( the accounts are free and you don't really need an android device to have one, anyone can have one) does not have to enter their personal information again on yet another web site and remember yet another password. I have used this on other sites and it is extremely easy. With google wallet you are in control of what card gets used and it is secure.
Going back to my other idea, I am on a limited income, and often I like to shop Best Buy but only for the discounts I see otherwise I cannot afford anything big. I noticed that coupons expire just a few days before many that get SSI or other income in their bank accounts, and then the items go back to full price. If you can extend the dates of these coupons to accomodate those with a lower income you would get more shoppers in your store, perhaps new ones for the first time.
I absolutely love the "Upgrade & Save" program where you can trade in a DVD for $5 off of a bluray. Absolutely love it! However, it would be even better if there was a way to apply the $5 to online orders as well. This should be fairly easily achieved by having the computer generate a code one could then use when placing an order online.
If I were able to use the $5 upgrade certificates online, there are a LOT more blurays I would buy that Best Buy doesn't carry in stores.
Thanks for reading!
I love looking through Best Buy for items that I’m looking to purchase. Its a great way to find out information on the product itself before it gets to my hands but I also like looking into the reviews to see if it lives up to its expectations.
I was thinking if you could integrate the store survey with item reviews for a small number of reward points. For example, a tablet, case, screen, and stylus purchased in store or online. After receiving points for the initial purchase, they can go online and tell us how the experience on the survey with their customer PIN. From there, they can continue on to review the products and gain more points (let’s say 10-25 per review).
This would give customers more incentive to review the store, the products, and their service while we gather service information, RZ loyalty, and an accurate rating on popular products. I wanted to put it with the survey so we limit the amount of fake reviews just to gain points. Its a starting point so I would love to see what this can evolve into.
As an employee I find that most gamers prefer the "gaming shop" such as how GameStop is arranged compared to Bestbuy gaming. Any opinions on that topic? I would like to see Bestbuy gaming stores pop up.
Lease out a small space inside the store, maybe only big box stores or maybe all, and call the coffe shop Best Joe. With our customer base a lot of people would probably enjoy the ease of access to decent coffee, especially during long consultations, complex sales, or Geek Squad service times. At my store we have a Panara Bread and a Starbucks withing a 2 minuet walk of the front door and customer constantly come in and out with their products.
"Best Buy Advertising "should put product and service placement in one of the most popular Shows on TV. ( The Big Bang Theory ) Since the show is about Geeks and Technology & from what I have read the people who watch the show are interested in both electronics & computers plus Hott Blonds LOL. Hundreds of Company have been placing product and services in shows and movies for years so I believe this incredibly popular show would be a great too advertise our Geek Squad Brand. Possible suggestion would be that we could even have one the shows characters get a part time job as a Geeksquad agent or have the Female character Penny Date a Geeksquad Agent or something funny like that .
So many people would love to have A Cafe In the larger Best Buy Stores. I have seen many employees talk about this idea on this site. If so many people what this to happen let’s start a few in the most popular stores a.k.a. the big $ stores. There are a few ways to go about this. 1. Lease out a part of the store to a Starbucks or other café chain/ 3rd party. 2. Find out if a vendor our company is already doing business with has an established café we could put into our stores or 3. Start our own in store café from scratch with my help since I have a pastry arts degree and have worked in the food industry - hotel/restaurant /bakery. All baking would have to be done off premises or purchased threw a 3rd party bakery. The coffee we could sell could be a simple as a Keurig Coffee setup since we already do business with that vendor plus they have 100s of varieties’ of coffee, tea, hot chocolate etc.
This Idea would make the store a lot more revenue not only from the employees but also the customers would shop longer too give us a chance to sell them more products & services plus after a customer buys a new laptop, phone, tablet etc. They will have a place to go and have a coffee while they test out there new device and if they have any questions they can ask a GS agent that could poss. Up sell them. Another great Idea is too show food channel or other food inspired shows on our big T.V.s so the customers will get hungry and by food and snacks from out café. The name of best buys café should be called “THE BEST CAFÉ “. A perfect name since we are the BEST!!
Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.