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The 60 price match/60 day return policy(upgraded from 45 days ) was one of the primary reasons I didn't mind impulse buying an item that may not truly be "worth" the amount I paid. This was a true benefit/perk of being a Silver member but now with the price match part being basically neutered by being limited to just 14 days & only available from BB/BB.com I see myself adjusting my spending completely.
In all fairness, I think I understand what the true problem(s) are RENTERS. A person can get a digital camera & use it on vacation, upload the pics & return the camera. Now BB has to sell the camera for at least 10% off as a open box item and that's just not fair. This can also be a problem with really big ticket items like TV's especially during the Superbowl. So why not adjust the return policy & add the restock feees to items that are high risk for renters to reduce this behavior altogether.
Number one since this perk is geared towards your "premier customer" base the $2500 spending requirement should already weed out alot of the renters anyways. You should also look at what the competition does & have exclusions for different items like the big ticket items so TV's, PC's, laptops, IPAD's should have the 14 day limit. If they go over the 14 days then the restock fee should apply or something along that line.
You could also charge a flat yearly fee that would negate restock fees but this would be a tougher sell since it's hard to predict the future unless a person is set on returning tons of unopened items. And come to thnk of it unopened items are the ones you should really be focused on.
There's definitely a middle ground that can be found on this issue which will keep RZ Silver members happy & protects BB frkm renters. I just comes down to BestBuy being willing to admit a mistep & make the right decision that keep good will strong.
Hopefully, this is the start.
Finding items from BestBuy can be a pain when the item get de-listed from BB.com since you can no longer use the site to search local stores. This has been a consistant problem with video games & it happens alot on titles that are specifically part of @gamer coupon promos and/or Gamer's club exclusive coupons.
Yes, you can still call the store but since you have de-listed the item a non-BB savvy customer may not know how to get a hold of the SKU # or the rep who answers the call may have little to no knowledge of the item that is being requested. There's a big difference in the vanilla version and GOTY version but non gamers won't have a clue as to what GOTY means.
I see there's a way to research de-listed items being customer reviews but that only gets you the SKU # not the ability to look it up in stores. As a customer who drops into 7-10 different BestBuy's a month I see how big this issue is and too mahy times some stores have 2-3 stacks of items that are de-listed. Since it makes sense for you to sell them I'd assume allowing a cusomer to find the item would need to be made a priority.
I thinks it's been suggested before but a system update in general is probably past due.
Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...
I'm a member of several different gaming/deal communities and on each there were reports by the members of using copies and scans of the March @Gamer coupons. Not to mention some users on SlickDeals reported having the cashiers allow them to use only the SKU's from the coupons without having to present or surrender the physical coupons(which some of them didn't have in the first place).
I'm sure such fraudulent use of the coupons and SKU's from them will only lead to the deals being lessened or eliminated due to such abuse if it were to continue. This is why my suggestion is to print the coupons on the same type of reflective security paper that I believe was used for the Gamer's Club Unlocked unlocking coupon that was mailed to people who signed up in store early on in the program. By using such paper for the coupons it should eliminate the scanning and copying of the coupons that was reported repeatedly on sites such as SlickDeals as any attempt to scan or copy the coupons should produce copies that say VOID across them due to the reflective paper.
However, the cashiers working at each Best Buy store would also have to be instructed to not only take the coupons with each single purchase(as some apparently are not), but also what to look for in regards to an official coupon and how to spot a fake. Moreover, some cashiers have been apparently entering in the SKU's from the coupons without the customers actually having the physical coupons on hand. This was because four of the coupons from this month(Batman: Arkham City, Bulletstorm, Mass Effect 2 and Rage) were all scanned into a site called the KeyRing App, thus further facilitating the fraudulent use of the coupons.
Anyway, this is my proposed solution to stop the loss of magazine and Gamer's Club Unlocked subscription sales by making the coupons unique and easily recognizable as legit versus their scanned/copied counterparts. Hopefully by implementing this idea Best Buy can cut down on the fraudulent use of these coupons and keep these amazing gaming deals coming for months(years) to come.
I would like the ability to pre-order items that are "coming soon" (example: the Kobo Glo) and be notified whe the item is ready to be shipped / picked up at a store so that I can move on with my life and not have to check back at bestbuy.com every day to see if it's out yet.
Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
Pretty simple: default shipping for Silver Reward Zone members should default to priority shopping; not standard. Of course I want the product sooner and it's frustrating when someone assumes you'll get it sooner because it's a perk.
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked.
Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.
I love the direction that the gamers club is headed & have been supporting it from day 1 but there's a severe blind spot that BB has towards PC gamers. The @gamer coupons need to be edited to include PC titles along with the console versions too. And there should be more total coupons/deals focused on PC gamers. BB is to be THE place to buy games so service ALL types of gamers & enjoy the sales across the board.
I used to buy ALL my DVDs and blu ray discs at Best Buy. In fact, I bought so many every year it was enough to keep me a Premier Silver member. Well, no more! I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover. Yes, many people simply throw this cover away. However, I'm a collector and keep mine. You used to use a sticker that was easily removed. Sometimes, removal still damaged the cover. I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route. You simply went with a new sticker that is far worse. The new stickers are impossible to remove without damaging the cover. If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful. So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!! I'm done. I'm not buying any more DVDs or blu rays at Best Buy. My idea, which you did worse than ignore, might retain other customers or get me back. Until the stickers are gone, you've lost another customer. A Premier Silver customer.
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As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!
Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.
Down Side: Best Buy doesn't carry Lens Bands
Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.
I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?
So here are the only remaining titles available for this promotion.
I will be getting GTA V (midnight release I hope) and Splinter Cell: Blacklist.
Victory Can Be Pre-Ordered is the best new release incentive hands down, no competitors even come close.
This can't really be the end of this promotion?
It's the main reason why I choose Best Buy to get all my new releases.
Not when there's still so many great upcoming titles to be released!
How about continuing the promotion for the following titles.
New Suggested Titles:
• GRID 2
Sorry for missing some PlayStation exclusives but I'm an Xbox man.
So feel free to suggest any titles I may have missed.
We did it once HERE, can it be done again?
My wallet sure hopes so!!! lol
Best Buy should put the number of years that someone is a premier silver memebr on the membership card. It does not need to be continous service. There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.
I'm sick and tired of hearing about how showrooming is hurting Best Buy. If you are going to try and compete on price alone Best Buy has already lost. You need to add value, why should consumers come into Best Buy? The only current reason is so they can measure the devices.
A run down of a couple ideas I've seen here or think Best Buy is doing backwards.
- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup. That's one thing no online store can offer or has the capability to offer. Best buy should be snatching up business by giving customers a better at home expierence.
- Offer regular classes, like REI and Home Depot. It gets people in the stores and if you don't scare them off people will buy. Teach classes on networking, on tablets, on operating systems. I can't tell you how many people I know that don't know the full capabilites of there electronics.
- Help people find what they want, not what makes Best Buy a couple extra dollars. The single goal of the boys in blue should be to help the customer find the best fit for them. A happy customer will return.
-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy. They wouldn't let my father leave the store without a PRP before talking to the store manager. He had to tell 3 people he didn't want a PRP. That's no way to treat a customer. If he didn't want it he didn't want it.
I want to tell you a story that should be your model. I recently purchased new ski setup. I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet. Guess what that didn't happen. Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more). I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding. He didn't push me. They mounted the bindings for free because I purchased them there. They molded my boots to my feet for free because I purchased them there. Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year. Guess where I'm going? That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase. I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup.
Good luck, Best Buy needs to make some large changes if they want to survive.
I have been a Best Buy customer since you were named "Sound of Music" store. I was just at the big Best Buy in Bloomington near your corporate headquarters. I saw the new design, thought everthing looked nice but I think one HUGE mistake was made. You reduced your packaged media to alomost nothing. Gone are the rows and rows of Blu-ray disc (format is gaining in sales every year, in fact new records are being broken every quarter), and there were only 2 isles of Blu-rays to choose from (one on each side, so actually 4 isles). Plus, he isles were 1/5 the size of the previous ones. I went shopping the day ready to spend about 500.00 on catalog titles and a few releases, and out of what you carried, I spent $86.00. Nothing else was there that I wanted. And I did not look for obscure titles but major studio catalog releases. I also noticed a huge reduction in DVD, which I can understand as more people are buying and replacing their movies from DVD to Blu-ray than ever before. The studios are releasing tremendous catalog titles, and the selection was so bad it made me sick to see this happened.
I am deeply saddened that you, the only remaining retail store carrying a great selection of Blu-ray discs, have reduced the amount you carry in the huge way. I have read the trade magazines, that some people seem to be coming in, looking at things and then ordering online. I do not believe this to be true of packaged media, especially Blu-ray disc. These are many times impulse buys, and if not people come in with titles in mind and want them now. I do not mail order, but I guess I will have to start. This is one instance when you have forced customers to shop online and it doesn't always end up at Best Buy.
PLEASE bring back your in-store Blu-ray disc selection to what it was. There was no need to reduce that department so such a small section. Then I will come in and start shopping movies with you again.
I know it is hard for Best Buy to ensure lowest price as compared to the Amazon/Buys.com of the world. But most of my business goes to Best Buy because I have to touch and feel and listen to what I buy. I do not like all the Google ads on the webiste but I can look around them. What I truly hate is when I try to buy a Microsoft keyboard that is coming from Buy.com! I want to look on the website to see what is in stock and that I can pickup in the store. If I wanted to buy from the Amazons/Buy.coms I would go to their respective websites. This truly frustrates me that I have to navigate on the website almost to the point that I am about ready to walk. With all this said, there needs to be a permanent setting that allows me by default to only see what Best Buy sells. I know there are ways to filter collections and see the market place and so on... but these are steps after the fact I have to make. I want to search for say "Microsoft 7000 Keyboard" to see if Best Buy has it. I do not want to scroll down and see a billion similar keyboards in the market place that do not match... nor do I want to have to filter on the left side for collections not in the market place after I do the search. I want to see and search by default what Best Buy offers in my town.
Everyone who has an android device also has a google wallet account. This now comprises 70% of the cell phone market and more than half of the tablet market. Most of these users also shop. By allowing payment via google wallet, it means that anyone who has an accout ( the accounts are free and you don't really need an android device to have one, anyone can have one) does not have to enter their personal information again on yet another web site and remember yet another password. I have used this on other sites and it is extremely easy. With google wallet you are in control of what card gets used and it is secure.
I love looking through Best Buy for items that I’m looking to purchase. Its a great way to find out information on the product itself before it gets to my hands but I also like looking into the reviews to see if it lives up to its expectations.
I was thinking if you could integrate the store survey with item reviews for a small number of reward points. For example, a tablet, case, screen, and stylus purchased in store or online. After receiving points for the initial purchase, they can go online and tell us how the experience on the survey with their customer PIN. From there, they can continue on to review the products and gain more points (let’s say 10-25 per review).
This would give customers more incentive to review the store, the products, and their service while we gather service information, RZ loyalty, and an accurate rating on popular products. I wanted to put it with the survey so we limit the amount of fake reviews just to gain points. Its a starting point so I would love to see what this can evolve into.