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The ad that slides down from the top of your website is one the most frustrating user experiences I've encountered. I have now unintentionally clicked on the ad several times. This causes two issues:
1. Frustrated customer.
2. Inaccurate reporting.
I suggest either removing the slide down transition, making the ad persistent or change placement of the search field.
i thought it would be great if customers could facetime or skype a store or geeksquad...how cool would it be if a customer can sit on the couch and skype/facetime a bestbuy store and a store employee can show them products....Or if a customer needs technical support just skype/facetime a geeksquad employee and show them the problem, instead of trying to describe it over the phone..........endless possibilties
As someone who normally would not use online purchasing. I was in a Best Buy location today and wanted to make some purchases. After not being helped and not a person in site decided location did not want my business. So I figure I would just go ahead and make my purchases online this evening. So selections were made and proceed to check out. At check out online I am unable to make my full purchase due to my total being 1.39 over my Best Buy credit limit. Here's my issue the data processing steps in which the program can be loaded into the system to allow customers to check out with multiple forms of payment is not very difficult to load a bring into the web sites ability. Why have I decided to make such recommendations. As a Best Buy stock holder I am finding this very disappointing. When brought up to Customer service rep for the company the recommendation was made to buy gift cards the manipulate the system that way to make my full purchase. So in turn I cut my purchase in half. Food for thought how many people shop online and have to buy less because of this data processing issue with the inability to split payments to make a full purchase.
Recently, the Pentax K-30 was featured on Pop Photography magazine as a top consumer pick, praising the camera's sub $1,000 price point, weather sealing against dust and water, incredibly quick autofocus and impressive low light capability. The editor was so impressed the review was on the cover of the magazine. It is available only on BestBuy.com.
The Pentax K-5 ($1250), which obliterated the Sony A77($2000) in a high ISO torture-test by ThePhoblographer.com, has a successor, the Pentax K-5 II and the Pentax K-5 IIs. With a newly redesigned autofocus system promising low-light performance down to -3EV autofocus (rivaled only by the forthcoming Canon 6D), 77 weather seals, and a new LCD panel that is without an air-gap between the panes of glass, leaving a sharper, higher quality screen, it looks to be a very high quality follow up. The "S" model of the camera is without an Anti-Aliasing filter just like the Nikon D800/D800E which results in sharper images for certain types of photography. The sensor benchmarking company, DXO Mark listed the older Pentax K-5 at a score of 82/100 which sounds low but actually is 11th in their rankings of all the cameras they have ever reviewed- The top 10 is dominated by medium format monsters and full frame professional cameras. These two follow up cameras are not even on the website- yet Amazon.com and BHphotovideo.com are already shipping units.
These cameras are performance driven cameras. They have special triats designed for different tastes and currently Best Buy isn't even carrying the best that they have to offer. At least have them on order from the website, I want to use the financing, I want to get Rewards points and most importantly, I don't want to go to Amazon to have to get what I want. Please see what can be done to get the products better in stock on the website, but also maybe even test them in stores.
There are in-store promos that are available for RZ gamers club members(free & paid)
$40 off Twisted Metal
$40 off Call of Duty Modern Warfare 3(only for paid GCU members)
$25 off Call of Duty Modern Warfare 3
Now I'm glad to see better deals being offered to paid GCU members since this is a well deserved(thank you keep em coming) perk but the issue at hand is stock. I don't believe this is a stock clearing clearance deal since neither of these titles should be on clearance & they're still on the website. Not to mention the @gamer coupons seem to be a better way to clear stock & improve the GCU subscription based all in one move.
But it's hard to find copies of TW even before the deal went live which can be frustrating for people interested to get in on the deal only to find out 4-5 BB's in their area don't have it in stock or stock is so limited already that people just "reserve" a copy thru in-store p/u, then return/rebuy using the coupon.
In cases where this takes place & the stock in area(s) is just so limited we should be able to have the discount applied to online orders vs losing out on the deal altogether. I fully understand that the purpose of these coupons is to increase store foot traffic so it should only be made avail. when local stores are either severely limited with stock or are completely sold out. The larger discount would generate more paid GCU memberships but not if people can't participate in the deal that's actually making them want to join which doesn't help BB at all. And now the customer is unhappy & could loss faith in BB and/or the GC all together.
Same issue applies here too
Allow Reward Zone Silver Gamers Club members preorder benefits by either allowing them to preorder up to the release date of the item OR extend the period to get "preorder" benefits up to 10/14 days after launch date. This would only be for Silver members that are also Gamers Club members.
I got off the phone with the Premier Silver service line few minutes ago. I was trying to schedule a Geek Squad Home Theatre Consultation. First call took 35 minutes. The rep stated that her system was crashing and that she needed to transfer me to her supervisor to complete the order. During transfer the phone hung up. I called back. Second call took about 10 more minutes during which the rep started the order again and without him saying a word I heard the "on hold" music playing. Then it asked for transfer code. When I didn't have the code I got transferred to the regular Reward Zone customer service. I explained the situation and he transferred me back to Premier Silver hotline, but nothing happened for another couple minutes so I hung up. I called again and was able to schedule the consultation. It took about an hour. The last rep explained that at times they have outages or system problems on their end, which may lead to dropped calls from time to time. I'm a very patient customer so I understand things do not always go perfect all the time. But it is frustrating no matter what caused the dropped call. So here's my idea; give the ability for a customer service representative to call back customers when calls are dropped. Our phone numbers are veried through the automated system and with the reps, so why can't we just receive a call back right away? This would even help the customer service reps who may have been helping out a customer for 30-45 minutes and the the phone just drops because of an outage or system failure. They can just call back and pick up where they left off. Customer is happy, customer service rep is happy. Win-win situation.
Best Buy should put the number of years that someone is a premier silver memebr on the membership card. It does not need to be continous service. There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.
Recently in the world of Apple, there has been an influx in the number of Apple's product lines featuring Flash Storage. I know there has been an influx in sales around the MacBook Air and the Retina MacBooks so customers are certainly responding positvely to this newer, faster technology.
My suggestion is for Best Buy to carry a CTO option on both the 21.5" and 27" iMacs and Mac Minis with Fusion. This would make great sense for Best Buy because on the new iMacs, the minor bumps on processor speed and graphics is not that ground breaking - yet offering a Fusion offer, while more expensive, would create a wider-variance product selection.
On Mac Minis, I would make it a 2.3GHz i7, 8GB DDR3 Memory and 1TB Fusion Drive, which would come out to $1149. If you're not looking to do graphic design or gaming this system would give you better performance than the entry level iMac for $150 less. Also, considering you can download the Mac OS X Server software for $19.99 this is the ultimate home/home office/SMB server made simple without all the IT people.
I also have noticed supply on iMacs is really bare so maybe start with the mini to test pentration and if it does well try it with iMacs when it does become available.
You have a large selection of CD's and headphones to peruse. Let's combine both music sampling and headphone trying-on to create an experience to make CDs right on the spot! In this section, people can choose the headphones they want to try out, browse the panel of 1000s of songs, select songs, sample them, put them in a playlist, and burn CDs. You can charge a dollar a song, which is comparable to itunes and Amazon and other music carriers. However, having a physical location will help people create master playlists customed to their preferences who would may not be able to do so so smoothly on their own. This would be convenient for those who like to make personalized CDs and a moneymaker for you and me!
i cannot tell you how many customers come in and they're shocked to see us in a best buy location. This needs to be advertised, customers are asking for and employees are begging for it, maybe not TV ads but somehow Magnolia, Appliances and Mobile are growing because they're being marketed and we're not because noone knows that we are even here. I'm not asking for anything too crazy, but a bit more then what we're doing now i'm certain would make a big impact on our business.
Cinema Now is cool, but let's face it, there's a lot of competition from Amazon, Vudu, Netflix, Hulu, Crackle, and the various other forms of digitally distributed movies. Why don't you guys implement a feature that would allow customers to create an instant library of movies based on the physical DVD or BluRay movies they have already purchased at Best Buy over the years? With the Reward Zone's history keeping track of purchases, I have to imagine that it would be easy to verify a customers ownership. I would think this would give CinemaNow an edge that the competition cannot match.
I think that Silver Members should be able to pre-order games before anyone else. I wanted to pre-order one of the limited edition Borderlands 2 games and was unable to. I believe Silver Members should be able to pre-order any game at least a week prior to anyone else.
Gamestop does that, they automatically attach the pre order bonus SKU to the game. A lot of confusion can be resolved.
The customer service staff in Chesterfield MO is so friendly, but when I preordered Borderlands 2 and asked them about the pre order bonus, they said the code would be emailed to me. Sure enough, the code was never emailed because it was not attached to the game and Best Buy had no record of it. It took me raising hell to get a resolution and I am very understanding of customer service people.
It is not the fault of the customer service reps because their job is varied among returns, geeksquad, and because Best Buy is not just a game store, it is easy to see how they would not remember or understand how to put the pre order bonus on the item. Game stores, however, focus only on games which means that their staff is also only focused on games. It would be one thing if a game store employee forgot to add a pre order bonus because that is one of their main jobs to take down pre orders. But Best Buy needs to automate the process and not make it fall onto the shoulders of the customer service people because they have more important things to do than to attach pre order SKUs to games.