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Being a customer and current employee..I have to say this is one of the best jobs ive ever had..with that being said i think there are some things that could boost current productivity and effectivness on meeting customers needs.
1.) Instead of the employees walking around with clip boards they should be carrying tablets. That way if the store doesnt have the current product the customer is looking for we can have them order it on the spot, saving a current customer from checking/going somewhere eles. Or being able to perform upgrade checks/looking for product right on the spot instead of waiting on limited computers.
2.) Updateing the registers/computers used to upgrade and sign new customers. This is exteremly important as a it is an electronic store. b cuts wait time for other customers. c helps to show that the employees are on current trends.
With so many tablets and computers on display there has to be a way we could make this a reality . if any employees/customers agree please vote!!
The idea that someone would shop the store and check out prices online and then leave even if the price is matched because lines are too long is crazy, but if Best Buy would implement check out directly from sales clerk with check out still running could save a lot of time and effort for the customer. Maybe you would not have as many customers walking out to order online from Amazon. There are plenty of methods of payment on the go for individuals - Best Buy should be able to set up sales all over the floor from every sales staff member. Just a thought.
As an employee I find that most gamers prefer the "gaming shop" such as how GameStop is arranged compared to Bestbuy gaming. Any opinions on that topic? I would like to see Bestbuy gaming stores pop up.
Face it, we live in the age of entertainment. Everyone wants to be entertained; just look at the percentage of americans that get their news from The Daily Show. However, when I walk into my local BB store, it might as well be a warehouse. How about a BB branded entertainment channel on a large screen in the store...and streaming on the web site? I also liked the Coffee idea. More time in the store equates to more browsing, more interest, and more sales. Why should I go to a BB store instead of a web site? Because it's FUN. Get more FUN into the stores.
get a person who know about the camcoder and take a video of each camcoder then have hime say all about it like a reviwe make the video of out side and in side like a house or romm that not in side the store so we can see if the video it make is any good some time youtube have that but its not always have the one i want to see if the video quilty is any good of not all i could find was a video of the guy taking about it but not any video footage of out side and in door of house or apartment place here is exsampole of what i mean http://www.youtube.com/watch?v=Il8HjFfbNyw so when we like something we have more to go on we get to see a demo on the camcoders we like
I have been reading a bit about Best Buy's problems in the WSJ, Wired, etc,. Best Buy has gotten away from thinking like the innovator. If they want to utilize the best assets that they can provide over Amazon.com (online) or Apple, they need to think like a home user.
In your showrooms, start showing a combination of products being used as an innovator in a home would use them. For example, the XBox360 has had the ability to store or capture movies, music, etc,. from the cloud or from another personal computer for years; yet, Best Buy doesn't show these capabilities in their store. I suspect that the Geed Squad can do more then just tune TV's and PC's for novice users. Let them build systems that show off the cutting edge capabilities of the products that tied the many different systems together. Everyone has a PC. Show pictures, music, and movies loaded on the PC, then show how various systems (XBox360, PS3, iPad) can display these pictures. These are items that everyone has in their homes, but only the innovators take the time to figure out. This is where you can set yourself apart, by doing instore demostrations on how to set these up. Or maybe even YouTube videos that show this, that point people to Best Buy to get more help. How about just showing a Big Screen TV hooked up to a PC. Late Majority adoptors with PC's and Big Screens probably don't even realize how easy this is to do.
Use the assets that you have to your advantage.
When people post reviews online, they are posting their personal experience with a product. When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews. Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.
Original idea posted by tdpolo26. For the second year in a row, Best Buy has failed in its attempt to "thank" Premier Silver members with the Early Access Black Friday Event. Maybe the first year Best Buy was caught off guard and couldn't handle the demand on their site. But why was Best Buy not prepared this year? The idea is: Extend Premier Silver Membership for 1-year to those memberships that are expiring. I know many have stated that the Early Access is one of the top reasons they wanted to keep the Premier Silver membership. Because of business reasons, new quantities of products cannot be ordered or unfulfilled transactions made right again. But with a 1-yr extension Best Buy can make amends with most customers who are very frustrated.
Location of commercial : the actual super bowl game at the very beginning of half time just before the half time show is about to start . All of the sudden the TV's and jumbo trons in the whole stadium go hay wire with static and distortion and the PA. System starts to get feedback and distortion as well Then all of the sudden a geeksquad car drives out to the 50 yard line and the geeksquad agent gets out of his car and talks too the ref. As he points to the scrabbled TV picture.(the audience can here their conversation). Then the agent pulls out his tablet/PC. Touches the screen a few times and all of the sudden the TV's and jumbo trons are now fixed along with the audio feedback and all the jumbo tons all show a geeksquad logo and then they play a best buy commercial on all of the screens. Then the agent shakes the refs hand and gets back in his car and drives off the field.
This day and age the population are all getting smart phones. Apps are the new way to go. They are fun yet are useful at the same time. It's great that Best Buy has created multiple apps for the store. Currently there have been 6 developed, all with pretty good ratings (I'm referring to the Android app store). One thing I think would be great, and I'm sure this has been discussed before amongst the developers, is to integrate all the apps into one. It'd be nice to just open the Best Buy app and have all the other apps tools be accessible through it. I don't make the apps or understand how they are made, but I feel it'd be so much easier to just open the app and choose what I want, whether it be looking up a game trade-in or something from Geek Squad and so on and so forth. Not sure who will read this or where this will go but to any who have taken the time to read this thanks and maybe help spread the idea!
I think Best Buy should offer a priority checkout line for RZ Premier Silver members - kind of like Airlines do for frequent fliers. In a weird way, that would actually encourage some customers to obtain that status just for that reason alone. You could go all out and brand the last register or first register with RZ premier silver branding on the front of the desk, signage about how to obtain it and benefits behind the desk and really use it as an area to highlight and really showcase the program. You could also make the carpet silver (kind of like the red carpets most airlines use for frequent fliers). Get creative with it.
I like shopping with Best Buy because of the service I can get. However, I have a constant flow of credit being put into my Amazon Payments account. I would like to buy from Best Buy if possible, as long as I can get what I'm looking for at a good price. Perhaps adding the option of Amazon Payments as a valid payment option on bestbuy.com could get some additional customers like me who would normally use that "easy" function to buy the same item from Amazon.
Its kind of dissapointing when I go into Best Buy, before the new video game season, and I can't find prequels to any of the new games. It would be cool if they carried more of those or even threw a coupon or two in the @gamer magazine. One good example is hitman this year. I really wanted to pick up a copy of blood money before absolution came out, and they're were none to be found, not even online. I had to settle going to gamestop and paying $23 for a fairly old game without a case.
This "new idea" is essentially like a suggestion box, but it is buried in Best Buy's discussion boards area. It therefore takes a companies great deal of effort to give good ideas to Best Buy.
As many companies learned over the last 20 years, companies are better off to the extent that they make it easier for customers to do business with them. So why not make a link that does not require an extensive trail of links to provide feedback that could help you, Best Buy!
My idea is to create a suggestion box (in addition to this discussion board, not instead of it). In addition provide a readily visible link to it on the main bust buy screens, and finally to name it "suggestion box" to make it more intuitive, even if less catchy than this area.
This would not need to be readable by other contributors, so no need for an elaborate sign up procedure. Again, easy is good. Were I not retired, I would not have made the effort to provide feedback
The ad that slides down from the top of your website is one the most frustrating user experiences I've encountered. I have now unintentionally clicked on the ad several times. This causes two issues:
1. Frustrated customer.
2. Inaccurate reporting.
I suggest either removing the slide down transition, making the ad persistent or change placement of the search field.
i thought it would be great if customers could facetime or skype a store or geeksquad...how cool would it be if a customer can sit on the couch and skype/facetime a bestbuy store and a store employee can show them products....Or if a customer needs technical support just skype/facetime a geeksquad employee and show them the problem, instead of trying to describe it over the phone..........endless possibilties
As it currently stands, it seems customers are being denied returns for purchases they made before they had any idea their returns may be denied.
In the interest of complete openness with the customer, if Best Buy wants to continue banning returns, they should at least allow returns for purchases made BEFORE the customers gets warned about return denials. Any purchases after a customer gets a warning would fall to the denial status. T
That would allow customers to make purchases knowing if it can be returned or not. And it would also allow Best Buy to still limit returns of some customers - all with no additional scanning or work.