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Best Buy IdeaX



What do you want? What do you need? What would be cool? Share your ideas!

This site is an ongoing experiment to see if we can make things better. Together. From simple ideas that matter where you live to revolutionary ideas that could shape a cooler future for all of us - we can get there together. Just post an idea. Vote on ideas. Or build on an idea by adding comments. It's all about the exchange of ideas and shaping what we do to fit you.

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New Idea
CameronA

Pre Owned Gaming Prices

Status: Acknowledged
by CameronA on 02-24-2012 08:15 PM

I think it would be amazing if we changed our pre-owned prices to reflect the Reward Zone gamer unlocked prices. This would drive more awareness of RZ gamer unlocked and create loyalty for our customers, and save them money.

 

Example : Pre Owned Game Price 44.99 RZ gamer unlocked price : 39.99 :smileyhappy:

 

Thank you,

 

Cameron

Status: Acknowledged
I love that you are thinking of ways to both drive awareness for Reward Zone benefits, and create more loyalty in our customers! The lower price that Reward Zone Gamer Unlocked members receive on pre-owned games is a benefit of their membership, and if we lowered the normal price of pre-owned games to their price-point this would eliminate one benefit of being a RZ Gamer Unlocked member.
blegan541

Best Ideas for your Gift Card

Status: Tell Us More
by blegan541 on 12-27-2011 01:03 PM

Put a section on the website for people who received Gift Cards for the Holidays or for any reason that focuses on the best items to buy based on the dollar amount.

 

Section:  Best things to Buy with a $25 Gift Card

                ...$50 Gift Card

               ...$100 Gift Card

               etc

Status: Tell Us More
I have to admit I feel like this is a good idea, and would thank you for bringing it up. I would like to hear from other customers if they like this idea, or just kudo the idea if you like it.

Greetings!

 

After watching/partaking in the event which is the UMF(www.ultramusicfestival.com), hosted in Miami, Florida, I had a bit of an realization of what an great chance this could be for Best Buy.

 

Goal : Prove/show to Best Buy that helping host and/or sponsor the UMF would be very beneficial to a targeted customer base, and would be a great opportunity for advertising and cross brand sponsorships.

 

Rationales:

 

1) The UMF event last year drew over 100,000 fans, for the three day event, and this year, had over 35000 viewers streaming it live on YouTube. This vast number of people also would represent a wide, yet targetable demographic. This would create a huge marketing opportunity, and with Best Buy's support, possibly even make the event larger than it is, and bring more awareness and advertising potential to the online arena during streaming.

 

2) The DJ's. The UMF attracts the largest names in electronica. Most notables include Armin Van Buuren, Bass Nectar, Justice, Fat Boy Slim, Skrillex, and the list goes on. Again the possibility of cross brand sponsorships and partnerships would be huge. This could include marketing possibly including the UMF logo for Best Buy.

 

3) Actual brand/logo usage. The UMF, and most electronica culture is about brands, logos, and recognition of such. Best Buy would have the ability to bring the UMF to a more center stage, and likewise, be able to bring the Best Buy logo to over a hundred thousand people through out the event. This would give Best Buy ample, and a great advantage, in that so far, no other retailer direct consumer retailer has taken part or put their name on the event, giving Best Buy quite an opportunity to stand out from other retailers.

 

4) Promotion of products. Best Buy carries a wide variety of DJ equipment already, meaning this sponsorship could easily slide into current marketing campaigns. I would hope that most of the DJ companies would be quite ready and willing to help with this, since this would be an direct marketing opportunity to their demographic.

 

Summation : Best Buy sponsorship of the UMF would be a great advertising tool, social media opportunity, and a very energetic way to promote brands that Best Buy carries, and it's image.

 

 

Thanks!

Status: Tell Us More
You make a convincing argument for your idea. I would like to hear from other users if they feel like it would be a good idea for us to sponsor this festival.
Gina-BBY

Launch a Community Mobile App

Status: Tell Us More
by Community Manager Community Manager on 03-24-2012 08:16 PM

 

Since its launch in 2008, the Best Buy Community has had a mobile version.  Currently, many people are increasingly using mobile apps; however, there aren't really any good tech support apps.  Launch a mobile app for customers, employees and superusers who are on the go and want to participate in the Community.

 

 

Status: Tell Us More
I could see this being very nice in the modern world of handset computing. I do feel like it should be on all platforms if possible. Anyone else have any thoughts on this idea?
Mp1975

Reach customer service via EMAIL!!!!!

Status: Acknowledged
by Mp1975 on 02-12-2012 12:56 PM
I know I am not the only one who has sat on the phone for hours trying to get an issue taken care of, bounced around agent to agent and then the call drops! WHY IS BEST BUY OF ALL PLACES NOT UP TO DATE WITH THE SIMPLE TECHNOLOGY OF EMAIL? If customers could send a concern online, it would be so more efficient for both parties. I've searched the entire site and the only info provided to contact customer service is a phone number. Seriously? BB agents would have to sort calls to appropriate departments, customer wouldn't have to sit on the phone while the agent "pulls up the information." just get an email, BB responds, end of story. GET IT TOGETHER BEST BUY!!!
Status: Acknowledged

Sorry to hear about the troubles you have had trying to get a hold of us. We actually provide a number of avenues for customer service, including sending us an email. To send us an email just click on the Contact Us link in the footer of BestBuy.com. Calling 1-888-BestBuy will usually get the most immediate results. Sorry you couldn't find the link to send us an email.

Hi There

The upgrade promotion was great and I've traded in about 60 or 70 old DVDs for new Blu-rays, spending hundreds of dollars at various NYC locations.

But I could have spent a whole lot more!

You should allow people to trade in DVDs not only for a $5 coupon, but also for a $4 coupon and let us buy Blu-rays priced at $7.99 for $3.99 with the coupon!

Since many Blu-rays are priced $7.99 - I will be first in line to trade in many more DVDs.

 

Eran

Status: Tell Us More
I'm confident that we looked at many different price points before putting this promotion out there. I would like to hear from other customers if they would see a value in expanding this promotion, or if they have other ideas on how to expand it. Thanks!

That way if you know what you want you can setup an appointment with a blue shirt for faster checkout service and better advice on a product. Would kind of defeat the purpose of in store pickup though, But hey, if the Apple Store has appointments on their floor for specialists to help you, so can Best Buy :smileyhappy:

Status: Tell Us More
Interesting idea. Sounds kinda like a personal shopping assistant. Would anyone else like to see this happen?
Jimmienomam

Edit Button...

Status: Acknowledged
by Valued Contributor on 01-07-2012 10:39 PM
Just what it says. Make an edit button for these forums. Would save me so much hassle<br>And prevent confusion....
Status: Acknowledged
Marti-BBY

Electric Carts for stores

Status: Tell Us More
by Community Connector Community Connector on 02-24-2012 01:57 PM

Customer from Amarillo, TX posted on the Forum board that he's a senior citizen and has arthritis which is preventing him from walking a lot. He said it would be very beneficial for us to have electric carts available for those customers with disabilities. We offer wheelchairs, but that can often be difficult for our elderly customers. Electric carts for Baby Boomers! Thank you, Marti 

Status: Tell Us More
I have to admit I am surprised to hear we already don't have these for our disabled customers, but now that I think about it I don't remember ever seeing and electric cart in one of our stores. I would like to hear from other employees and customers as to what they think about this idea.

I really like getting my gift cards at Giant Eagle for the sole purpose of getting perks, but its convenient to purchase all my gift cards at one location and not going to each store to purchase.  I have always got my gift cards and especially my BEST BUY gift cards there and I contacted Giant Eagle about my concern of this, and they said it was beyond their control and that it was Best Buys decision not Giant Eagles and that Best Buy pulled them from their shelves. The service lady at Giant Eagle told me that she gets over 5 phone calls a day about the BB gift cards not being on the gift card rack at Giant Eagle. I believe that Best Buy should return their gift cards to Giant eagle for their customer to purchase the gift cards to spend in their stores.

 

Now who's with me!?!? Let our voices be heard people, lets not let this big box store take over they already ran out a competitor a few years back, soon it'll be a monopoly if we don't stand our grounds people. Either give us what we like/want or we wont shop at your store and go elsewhere or online where prices are cheaper anyway, just have to wait for shipping.

Status: Tell Us More
I have no intimate knowledge as to why our gift cards are no longer being sold at Giant Eagle stores. I would like to hear from other customers, that purchased their gift cards from Giant Eagle stores, if they would like to see these back in Giant Eagle stores.
J-Botness

Mini stores on University Campus

Status: Tell Us More
by J-Botness on 02-08-2012 05:20 PM

I had this idea a while ago to partner with book stores on university campuses to offer financing on books tablets and laptops. This would also allow best buy mobile to have a presence on many campuses offer services plans to students and financing making school more affordable to all with no interest financing. Also best buy would be able to help university offer the best technology to its students. I have a good better best out line kind of worked up as well.

Status: Tell Us More
I could see the value you in this. It does sound like something better suited for the Government/Education division of Best Buy for Business rather than Best Buy Mobile. It would be nice to hear from some college student on this.

I started a thread in one of the other forums about this topic, and one of the commenters suggested it might be better to bring up this topic here.

 

Here's the link to the thread:

 

http://forums.bestbuy.com/t5/Best-Buy-Geek-Squad-Policies/Preferred-Parking-for-fuel-efficient-vehic...

 

 

I hope someone at Best Buy who has an open mind, will actually read my post(s) and respond.  So far, on that other thread, only non-employees have replied with their opinions.  I'd like to see an actual reply from someone at Best Buy.

Status: Tell Us More

I can say this isn't the first time I have heard this, and to be honest I understand both sides of this concern. I can say that we do have valid internal reasons as to why these signs are up, and to be honest it is unlikely that we would be taking the signs down.

 

With that said I would like to hear from other customers/employees as to whether they find value in this signs, and why? I realize that fuel efficiency discussions can be a heated topic, and I would urge everyone to remain as professional as possible in their comments.

vaan285

Gold Status

Status: Tell Us More
by vaan285 on 01-27-2012 11:54 AM

I think Best Buy should have Gold Members, for those people that spend beyond what the silver program offers.  The silver program is great and I have been apart of it for a couple of years, it has awesome perks.  Gold Members should have better perks, like upgraded shipping on certain items, 35% more points for reward zone and receive frequent coupons and private shopping event experiences and at Christmas time, a separate line for check out for these members.   

Status: Tell Us More
Just the fact that our best Reward Zone customers were branded Premiere Silver always made me wonder if this title was chosen with the intention of leaving Gold and Platinum available for future uses. I'm sure we are consistently reviewing our Reward Zone program to see how we can make it better for our customer, while at the same time making Business sense. I would like to hear from other Reward Zone members or employees what they think about this. Why make a distinction between Gold and Silver? Is there a need for an additional tier vs. just providing additional benefits with a Silver account? What should be the qualifications needed in order to achieve Gold status?
JWilli

Researching a new purchase

Status: Tell Us More
by JWilli on 01-25-2012 03:54 PM

Hello,

 

I have a few suggestions that I feel would help the overall process of researching products for a new purchase.

 

First, it would be nice if you could filter product searches by more than one brand name. The vast majority of people tend to be loyal to a handful (2 or 3) of particular brands, by allowing the user to filter to their desired brands they increase the efficiency of comparing like models from different brands. The current system is a bit cumbersome to perform this task.

 

My second suggestion is in line with the first, being when a user selects a product to review provide a “similar product” section that allows the user to select a like product to compare the item they are looking at against.  

 

Both of these items address my frustration with your website when it comes to comparing products.

 

Thanks!

Status: Tell Us More
I can see the value in both your suggestions. I was hoping to hear from other customers or employees on this.
ing-yang

New store location

Status: Tell Us More
by ing-yang on 01-05-2012 07:08 PM
Hi, I am from the island of Guam, it is a US territory, and I think it would be a great idea if you opened a store here on Guam. I purchased a tv from best buy in Hawaii and as expensive as Hawaii is, your store prices were still good. I mean, if you opened a store here, business would be good, because you guys are a competitive company and reasonable at the same time. Well, it is just an idea. Thanx. Guam
Status: Tell Us More
I've heard Guam is a very beautiful place to live, and after looking at pictures of your country I can say I heard right. I do know that BestBuy.com ships to Guam, which does mean you should be able to take advantage of our prices without a store built there. I would like to hear from other citizens/servicemen in Guam on this.

We had a post on the forums today where a customer wanted to return an item because they felt that the hard drive space was not matching what was advertised. While we resolved the issue I feel that Geek Squad should do a user friendly video that explains hard drive formatting capacity and the reality of space that is available on the given sizes that are popular on the market. It would help customers to determine what laptop is right for them based on storage capacities.

 

Status: Tell Us More
Prior to learning more about computers, formatting, and hard-drives I also wondered why the actual storage capacity of my computer was not the same as the advertised capacity. There is already a lot of information on this topic out there, and I wonder how many other people believe a video by the Geek Squad would add value on this topic. Why a video rather than a description in writing on their website? I know there's a lot of information to pass along to a customer if you are a sales associate helping a customer purchase a new computer or hard-drive; is there a need to highlight this information at the time of the purchase?

I'm disabled, so I can't speak for anyone who works as that is not my expertise. But I've shopped at Best Buy a couple of times, and one time I really was drove up the wall by the constant sales pitch of a warranty or getting people to buy a bunch of accessories where they did not need them. While the whole market of big electronic items is dependant on the manufacturers who make these things to complete our purchase, some of up already have the cables, but its hard to get out of the store because a sales associate goes on and on when you politely tell them no that you do not want the extra accessories. 

 

So my idea is " No means no " when it comes to the sales of an item. If Best Buy was right and I was wrong, I gladly don't mind making the trip back to the store to get what was missing. I just don't want to come off across an employee in the store as "I don't know what I am talking about " kind of person if you get what I mean.

 

And hey its understandable, we all can't read body language and determine what someone wants, or knows , or perhaps not at all?

 

 

Status: Acknowledged
I think anyone that has shopped anywhere knows exactly where you are coming from on this, and I can personally say I have experienced this type of sales associate at many retailers. We of course are a retailer in the business to sell products, and our associates are encouraged to suggest every item that a customer could possibly need to complete a purchase. With that said they should also be respecting a customer's decision not to make a purchase as well. Thanks for sharing this!
thephenom2014

BRING A BEST BUY TO DALTON,GA

Status: Tell Us More
by thephenom2014 on 12-27-2011 05:50 PM

http://www.daltonwhitfieldeconomicdevelopment.com/images/stories/PDF/retail_brochure.pdf

 dalton is a growing college city and is a good oppurtunity to open up a new store as dalton grows

Status: Tell Us More
Looks like a nice place to live. I would like to hear from more residents of Dalton, GA as to whether they feel a Best Buy in their town would be a good fit for their community.

I would like for them to start putting a Best Buy Mobile Store in the Richmond Square Mall in Richmond, Indiana on Feburary 21, 2012...

Status: Tell Us More
Do any other customers want to see a Best Buy mobile store open up in this mall in Richmond, Indiana?

Over the years I have shopped at Best Buy, and I noticed that iTunes Gift Cards, Prepaid Phone Cards, and other prepaid cards are scattered about. What if they were neatly all combined on one isle so its easy to find the one you want instead of having to wander around the store to get the ones you want?  Against a wall or something.

Status: Tell Us More
From a convenience standpoint I hear where you are coming from, but from a marketing position I'm not sure if this is such a great idea. Do any other users have an opinion on this?