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I know this subject has been touched upon a couple of times but I hope this time the idea gets picked up!
BestBuy needs one universal application for iPhone and Android systems. Combine RewardZone, Store, Deals, Game Trade-In & Library and Coupon apps into ONE universal application. I have noticed that some of the apps do not work properly all the time and crash upon opening. It's cumbersome to download four to five apps for the same store...BestBuy! Re-work the shopping experience into one unique one, by providing RewardZone, Store Site, Deals, Game Trade-In & Game Library and Coupons into one awesome application.
This would save users time from "multitasking" through numerous applications and save the user battery life while shopping on the go, pulling up reward certificates or adding a game to their library. I have an iPhone 5 and using BestBuy's site and applications are great...when they work!
One of the great things of having a smart phone is the use of NFC (eWallets) or Apple's Passbook applications. These applications provide the customer the ability to put their RewardZone Membership card, RewardZone Certificates or store coupons all stored in one place on their mobile device. This would save a bunch of money by not having to buy so much paper on something that will just be thrown out in a matter of minutes. Yes, there will be a demographic of people that still use their regular cell phones and not have the above capabilities. These customers should still be able to print from stores or from their homes.
The idea of having one application, Passbook/NFC support would be one of the great things BestBuy should do to their applications on the iPhone App Store and Android Market. I know personally, this would be a great experience and easily view everything in one application and to have the ability to pull my member card from my Passbook application. I hope BestBuy implements this as soon as possible!
Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
An idea to save space in stores and create a better buying environment while adding more product choices. What about having book, music and video kiosks to browse, sample and buy/download in-store? Dedicate an area in store buy creating a cafe-like area where people could browse digital media via kiosks/tables. People could dock their devices and use high-speed connections they may not have at home to download to phones and/or tablets. Have a deal with a service like iTunes/Amazon/Spotify/Google to sample content and buy using their store accounts.
Smaller Neighbor hood stores with product centered around the local market, with employees who can get to know their customers persoanlly. Smaller stocked amounts but with product geared to that specific market. One store geared to media, another to Mobile electronics, another to TV Stereo, another to Car audio and so on. Each contributing to the company over all but not dependent on the performance of the others.
Considering it will be going completely digital soon (which I personally regret) and will be eliminating additional cost for material like paper, ink and printing as well as shipping. Does this then mean the cost of the subscription will also be reduced to reflect these savings?
I'm also curious on how exactly this process works?
Once you've download the issue, will you be able to re-download it again if you have deleted it and want to revisit it?
What about if you let your subscription expire, will you still be able to download the issues you were subscribed to?
You don't have the ability to just login to @Gamer and simply read the issue(s) on line?
I'm not a big fan of being forced to be tethered to my computer and not everyone has the benefit of a tablet or smart phone and reading a magazine on a smart phone is not a very enjoyable experience anyway. I myself prefer an actually magazine that I can hold in my hands and take with me, where ever I may roam. Soon all printed material will be digitized only and books and magazines will be like 8 tracks, cassettes and vinyl albums. You will have stories to tell the little kiddies "when I was your age we had..."
How about benefits for Premier Silver Reward Zone Gamers Club Members?
I think it would be awesome if your a Premier Silver Gamers Club Member to be able to login into @Gamer and access a data base of all the @Gamer issues. From the very fist issue, to the most recent and be able to read them through the website without the need of downloading. As a subscriber you should have the ability to read all the issues you've subscribed to online as well and always have access to them even if you let your subscription expire.
Lastly the ability to pay/renew your @Gamer subscription with the use of your Reward Zone points which is brought up in this post. Only 3 votes? Come on Gamers Club Members show some support and vote!!!
Could we please have all versions of new game releases, normal, special, deluxe, collectors and so forth supported online and in stores for all pre order, promotional and reward zone offers.
As a passionate game enthusiast I always try and get the collector's edition when ever possible. Currently when you order online any links for any extra incentives only appear for the normal edition and in stores they typically go by what ever is listed online. A pre order, is a pre order and regardless of what version you ultimately decided to purchase all versions should receive and qualify for the same benefits. Why this has not been setup this way all along makes no sense to me. This would eliminate any confusion and eliminate all required support concerning these issues.
There should be a "badge reader" type kiosk at the entrance to a Best Buy store that would allow Premier Silver Reward Zone members to scan their card. Once they scan their card, an associate should be available to help them find what they need. This would create a level of luxury and enhanced customer service for those that spend the most in Best Buy stores.
Let's say I'm a repeat customer. Best Buy should recognize that and send me a survey asking questions like:
1 - What email provider do you use (Gmail, Outlook, iCloud, etc.)?
2 - What type of phone do you have (Radio buttons with 1)BB, 2)Windows Phone, 3)Android, 4)iPhone)?
3 - Where do you get most of your music from? (iTunes, Google Music, CDs, etc.)
4 - What social networks do you use most often?
5 - Are you open to trying new mobile operating systems? (wording should be adjusted but you get the point)
6 - Do you own a tablet? If so what OS?
The questions could continue on and on but the point would be to whittle down the stores' inventory to a smaller number of devices that would truly satisfy me. For example, I'm very invested in Android and Google's ecosystem - getting all of my music and most of my movies from there along with my email and a myriad of other online products. Others are more invested in Apple or Microsofts' ecosystems. I'd honestly rather only see products related to Google, Android, and ChromeOS compared to an iMac or Surface.
Voluntarily surrendered information is only a good thing for Best Buy the way I see it.
I recently went into Best Buy the past couple of days looking for the new Sony Handycam's. The associate who helped me had said the demo of the camcorder I was looking at should be up fairly soon. I was happy with the response, however, another associate said they do not know when the new displays will be set up.
The Best Buy website says that the store has the items in stock and ready for purchase. Any customer walking into the store wouldn't know if new products were available.
I'm waiting for the demo products to be put up, is there anything hold Best Buy back from putting up demo products once the products are received?
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
This day and age the population are all getting smart phones. Apps are the new way to go. They are fun yet are useful at the same time. It's great that Best Buy has created multiple apps for the store. Currently there have been 6 developed, all with pretty good ratings (I'm referring to the Android app store). One thing I think would be great, and I'm sure this has been discussed before amongst the developers, is to integrate all the apps into one. It'd be nice to just open the Best Buy app and have all the other apps tools be accessible through it. I don't make the apps or understand how they are made, but I feel it'd be so much easier to just open the app and choose what I want, whether it be looking up a game trade-in or something from Geek Squad and so on and so forth. Not sure who will read this or where this will go but to any who have taken the time to read this thanks and maybe help spread the idea!
This is the first year I've been Premiere Silver and to-date the only "wow" perk I've gotten is a free $5 certificate that showed up randomly on my account. I think Best Buy should really go back to the drawing board on this program and really figure out what it means to be premiere. It reminds me of when you get a credit card and they tell you that you'll have priority access to concerts and events and I think back and I've never been notified of a single one yet.
Best Buy should work harder to create a value there. Yes Extended returns are nice but that's not really a perk because with technology items you know almost right away if you like something or not. If you travel a lot this may be nice because you may take something with you, try it out and find you don't like it and you have more time to return it - but this is a very niche group.
Here's some ideas:
(1) Allow RZ Premiere Silver members the option of "Self Checkout" for purchases under $500. Similar to what the Apple store does you would be able to use the Best Buy App to self checkout yourself on small (non-high theft) items. So if I want a new pair of headphones that you don't mind stocking 200 of on the floor with no security, why can't I buy them on the floor and have the guy at the door (I see they've returned) check my receipt?
(2) Premiere Silver parking. How about designating the first couple of slots in the parking lot for Premiere Silver parking like they used to do back in the day for in-store pickup?
(3) Free upgraded express repairs. Problems with TVs, Appliances, Computers, etc. get free escalation.
(4) Free online cloud storage/backup. 50GB of free online storage (similar to Google Drive, iCloud, SkyDrive). Best Buy could really capitalize here and partner up with Box.com (they give out 50GB of free storage like it's candy!). Or they could use this as an opportunity to partner with Carbonite or Sugar Sync and boost these guys into the spotlight as well (for a back-end fee of course).
(5) More Premiere Silver shopping nights with products people actually buy. The "deals" advertised at these events are terrible. It's on HP printers or HP all-in-ones with AMD processors or an i3. There's no deal in that. Give me a store-wide 5-10% off coupon. Or a 10-15% off MSRP for open box/clearance (that's a win, win because you can really blow these out).
(6) Offer (and follow thru) on Black Friday exclusives. Let premiere silver members in an hour earlier (almost like a private shopping event) but on Black Friday. Lets be honest - most of the stuff that's sold on Black Friday is the lower end stuff and your Premiere Silver shoppers didn't get where they are by buying that mess - but why should they wait in line to spend 3-5x what the door buster customer is looking to buy? Let them be in and out.
(7) To drive cell phone upgrades 25% off 3 accessories when upgrading a phone (i.e. shielf, car charger, case) when Premiere Silver customers upgrade their lines thru Best Buy as opposed to AT&T, Sprint, VZ. I usually don't use Best Buy for anything cell phones because you have to wait ages to talk to someone but this could offer an incentive.
(8) Free trial to Best Buy services. For instance 6 months of free CinemaNow. This is also a win-win for Best Buy because it spotlights services that customers may not be aware of. When people get stuff for free they jump on it even if they have no use for it because there's a feeling of there being "no real loss." But if they enjoy it, they'll find value in keeping it so this creates a subscription stream for Best Buy. This could be how Best Buy kind of propels itself against bigger names like NetFlix and RedBox or evan competitors like Walmart and Amazon.
First off, let me say I love the new layout of the "Connected Store" format. It feels much more open, clean, and easier to locate things; However, I think the big desk in the middle is really under-utilized. I asked an employee what it's for and they said "customer trainings" yet every time I've been in the store they're utilizing like 10% of the total area mind you this is a very big area. If its for training, why not have commericals or advertisements for training to really drive utilizing this space. From what the employee said, Best Buy wants you to know how to use your technology so they plan on offering free classes (similar to Lowes). There should be a lot more awareness about this because it is a potential differentiator AND it curbs online purchases. Online retailers like Amazon are quickly realizing that B&M stores have them in sight and lately some of the best deals I have found have actually been in B&M stores (which I found out Amazon does not price match, unless it's a TV).
I think it would do you great justice, to print fliers and put them in customer bags or send out an email with a voucher for a free technology training and really get customers engaged and enthusiasic about this offering. That way if a customer comes into a store and they buy a new phone and it's their first smart phone - yes AT&T may give it to them for the same price, but AT&T isn't going to sit them down and show them how to use it. That kind of service is a differenator.
You have a large selection of CD's and headphones to peruse. Let's combine both music sampling and headphone trying-on to create an experience to make CDs right on the spot! In this section, people can choose the headphones they want to try out, browse the panel of 1000s of songs, select songs, sample them, put them in a playlist, and burn CDs. You can charge a dollar a song, which is comparable to itunes and Amazon and other music carriers. However, having a physical location will help people create master playlists customed to their preferences who would may not be able to do so so smoothly on their own. This would be convenient for those who like to make personalized CDs and a moneymaker for you and me!
Cinema Now is cool, but let's face it, there's a lot of competition from Amazon, Vudu, Netflix, Hulu, Crackle, and the various other forms of digitally distributed movies. Why don't you guys implement a feature that would allow customers to create an instant library of movies based on the physical DVD or BluRay movies they have already purchased at Best Buy over the years? With the Reward Zone's history keeping track of purchases, I have to imagine that it would be easy to verify a customers ownership. I would think this would give CinemaNow an edge that the competition cannot match.
I am not saying that disabled people have a hard time browsing Best Buy I would like to see a special section that has technology that can help people with a disability. You guys already sell that Insignia HD Radio that caters to that demographic and I would like to see other products follow suit. And like I said, a special section in the store catering to products for the disabled
get a person who know about the camcoder and take a video of each camcoder then have hime say all about it like a reviwe make the video of out side and in side like a house or romm that not in side the store so we can see if the video it make is any good some time youtube have that but its not always have the one i want to see if the video quilty is any good of not all i could find was a video of the guy taking about it but not any video footage of out side and in door of house or apartment place here is exsampole of what i mean http://www.youtube.com/watch?v=Il8HjFfbNyw so when we like something we have more to go on we get to see a demo on the camcoders we like
I just had a quick suggestion. Now that you have a Reward Zone Facebook app, you should integrate your Pitch-In program with it. That way, when your birthday or other special occasion rolls around, people can send funds to your Pitch-In card via Facebook. Facebook supplies information, like your birthday and when you change your relationship status, etc.
Anyway, just trying to help.
It would be great to see the ability to use your reward zone points to pay for Best Buy credit card balances. It would be easier for silver members to utilize this idea since we have the option to bank points. The ability to use this option would be a great way for customers who have a point balance but aren't in the market to buy electronic products. Hope this idea makes the cut!