What do you want? What do you need? What would be cool? Share your ideas!
This site is an ongoing experiment to see if we can make things better. Together. From simple ideas that matter where you live to revolutionary ideas that could shape a cooler future for all of us - we can get there together. Just post an idea. Vote on ideas. Or build on an idea by adding comments. It's all about the exchange of ideas and shaping what we do to fit you.
Get started now!
|Remember, IdeaX is a place for ideas. Please review the Terms & Conditions before posting. If you're looking for help with a concern, please post in Customer Service.
Although I like the new gamers club unlocked program there were several perks sacrificed that used to make me get games day 1. I was able to become RZ silver based on mainly gaming deals but with the loss of the consistant $10(500 RZ points) pre-order bonuses & $10 RZ for every $150 spent on gaming I've done less & less of purchasing day 1. I know in order for these deals to continue there has to be a better give & take for BB to remain profittable so my suggestion is to offer a 3rd gamers club option that can be achieved/earned in more than 1 way.
If you were to buy 1 $60 release week game per month you'd spend $720 per year which is a large chunk of money to invest in games.
A-So say if you spend $1000 on games/accessories in 1 yr you would become GCU silver & a new set of benefits would be available.
B-Another way to become GCU silver would be participate in 12 pre-determined GCU/GCU Silver deals in 1 yr that would also warrant an upgrade since you would be supporting the program throughout the year.
C-The final way to earn GCU silver status would be to participate in 2 five for $100 deals in 1 yr with 1 major adjustment. We should be able to select the 10 games thoughout the year instead of just a list of 15. Several top notch titles would be excluded based on suits instead of customer demand which happens quite often(remember Batman Arkham Asylum was an underdog smash hit that lead to AC being blockbuster). The 5 for $100 was very very sound but the process(pre-order, issuing of $100) needed upgrades.
Editince the current GCU can be purchased then GCU Silver status should also be allowed but since the benefits are very generous the GCU Silver should be $30 per yr if not earned through the means above. Offer both GCU & GCU Silver for $40 so more people would do this vs paying $15 for GCU & another $30 for GCU SIlver.
Some perks I would like to see would include
1-A coupon book for GCU silver members
2-Special "sponsored" editions of the @gamer mag with coupons that would be directly tied to specific AAA titles.
3-Emailed deals just for CU silver members
4-An additional 10% off ALL gaming products & the ones that can be discounted should net either an instant BB giftcard or RZ points equal to the 10%. This 10% should stack with the current GCU 10% as you would've paid $15 for the 1st & earned the Silver status through above measures.
I know there's more perks that I missing hopefully other gamers can contribute.
Because of how long it has been taking to recieve these coupon packs & most people are trying to time the coupons with the right sale BB should have them avail. in-store for purchase when you become unlocked. Cross promote the coupons along with the weekly ad & make sure your game reps are aware that way unlocked memberships will increase as a result of the exposure. If a person can make use of the program on day 1 when spending $15 upfront then the chances of them joining increase.
If BB were to sponsor special coupons packs that would also be avail. in-store this would generate instant revenue from the sponsers, increased sales & increase unlocked memberships as well.
Make it so BB make it so.
Because of the amount of deals BestBuy has had it can be very difficult to keep up thus I always check CAG(CheapA$$Gamer.com) to see what's going on. I'm a very active member there as I am also active on the BestBuy forums page & I think this would benefit all those involved. So it's a "WIN WIN WIN"
Because the deals are far more visible than just the weekly ad thus more sales more $
Errors/mistakes that occur can be correctly quickly & that will cut down on the number of angry customers that miss a deal
With more sales & more $ generated BestBuy can provide more deals & promotions based off the larger sales base
More site traffic, more visibility
Even though the site is for gamers there's also a section for movies & other electronics
Less errors/mistakes to avoid several trips to the store
Easy way to find all the deals in one spot
The CAG community can help with alerting stores that are out of stock & where items can be found
More site traffic, more visibility
More deal posters = more deals posted
More CAG's helped
The only "loser" is our wallets but hey those are the breaks.
Just take a look at the current March @Gamer thread with deals that include $10 for Batman Arkham City, $5 for Rage & $5 for Mass Effect 2
The CAG will also be speaking on a rep joining hopefully we can make this happen sooner than later. The 2011 fall deals from BestBuy were unbeatable & even I was overwhelmed trying to keep up, keep everyone updated & get in on some of the deals but that's where a Official rep comes in.
There have been/are other retailers that have reps. there & they have been rewarded with more sales.
Sound off below lets get a BestBuy rep to CAG in time for the 2012 fall gaming blitz
Best Buy currently does not have a wedding gift registry. The wedding industry is over a 40 billion dollar industry and Best Buy does not offer a registry for new couples. I am getting married in June 2012 and like most couples my fiance and I already have all kitchen ware and etc that couples use to register for at one point in time. Plus gift registry is for stuff that couples want that they typically can't afford or wouldn't normally purchase. Plus this is a way to tap into the woman market as they are the ones that determine where to register. If Best Buy did offer this, I would have registered. It would be nice to be able to create a registry online where couples can add things that they would want/need and also offer purchase of online gift cards as well for couples if they don't want to purchase something on the registry. This would really tap into a new market because Best Buy offers home appliances and much more (women love) and electronics for men. It's the best of both worlds. Plus let's be honest registries are all wants and what Best Buy offers is wants not needs. I would love a new television or washer and dryer for my wedding. I can buy dishes and sheets on my own...
This is the exact deal that should be used to kick off the MMM club which would mirror the Gamers club Unlocked program & bring the same success too.
as you can see the demand is quite high
$15 - for the basic membership(2X RZ points on all qualifying purchases & Free shipping)
$25 - For silver status(same pricing the Barnes & Noble charges for their membership)
$50/$75 - Silver status for both MMM & Gamers club
Silver status could be earned by spending $1000 in a yr also
To further advance/strengthen the program along with making it easier for people to upgrade to new tech. offer a trade in program for the movies & people will happily upgrade their dvds to blu-rays & blu-rays to 3D blu-rays. This greatly assists in getting more people to become early adopters & there's currently no competition in this lane so be a innovator bestbuy.
Edit: Work with the companies to provide a much larger selection of BB LE exclusive steelboxes which will surely make BB the place to buy from. If needed limit them to pre-order only & you won't have to worry about larger items taking up shelf space.
club perks/benefits which would increase based on being a free member, Silver and bonuses for being a member of both clubs. Thus higher visibility for both programs along with added value & the perks from the paid/silver status offset the competitions edge which increases total sales.
1 - Gotta have Free Shipping
2 - Offer a monthly mag with coupons just like you have for the gamers club
2A - Coupons need to be valid for online orders don't repeat mistakes from the gamers club
2B - Ad revenue allows for better deals, coupons help push items/clear stock, knowing release dates will boost pre-orders
3 - 10% discount off all qualifying purchases(same as Barnes & Noble) Silver members
4 - Increase the 10% discount to 20% - 25% in conjuntion with PRE-ORDERS(BB gets a discount from distributor's by purchasing in bulk) This will increase your orders & you'll not be over-ordering pass the savings along, get more/consistant day week foot traffic.
5 - Welcome kit with coupon book just like with the gamers club b2g1, b1g1 50% off
5A - Needs to be avail. in-store don't repeat the mistakes from the gamers club
6 - Exclusive text and/or emailed deals just like you have for the gamers club
7 - Free movie/tv series for every $150 spent on qualifiying purchases(this helps on items that rarely go on sale or are overpriced. This was a major perk in the old gamers club & would definitely drive sales.
Prior to the paid gamers club there used to be free monthly booklets one for movies & one for games which had all release dates & promos for the items that month. The mags would be a better replacement for these but they'd be adding an NEW ADDITIONAL REVENUE STREAM. Combine that with paid memberships, single mag purchases & increased total volume sales needed to achieve the silver statuses & these clubs would be providing a more consistance stream a revenue that would mean more to BB than the extended warranties.
This had been a MAJOR ISSUE I believe since day one of the PAID GCU membership & it's still not been adressed.
The 10% discount should apply to all used game purchases and promos however, the PC consistantly doesn't do it 7 the response from the mangers/reps in store is that it's one of the other WRONG. Since this is a copy from Gamestop I'll show you how it works there.
If I buy 3 used games that all cost $4.99 each then EACH GAME should ring up $4.49 not just the 1st one. i shouldn't have to choose to only get the discount on 1 game or have each one rang up seperately.
If I buy 3 used games via a buy two get one promo all 3 games costing $4.99 then again the 1st TWO games should be $4.49 each & the 3rd one free.
If there's a buy one get one 50% off deal the 10% should come off the 1st used game & the 2nd game would be discounted by 60%
This should not be as hard to grasp as it's been made to be but again here we are. Please update the system AND educate the staff accordingly as it makes no sense for a me a non employee to be able to explain the flaws in the current system with store reps asking me how did I learn so much.
This lens is compatible with a wide variety of Canon digital cameras and features 4-stop optical image stabilization to ensure that each shot comes out looking clear and sharp. Learn about different types of lenses ›
As an avid photographer and self-proclaimed camera junky I was disappointed to find out that your store doesn't carry any LensBands. I recently purchased a Canon 18-200mm zoom lens from one of your stores in NYC. If you've ever used one of these you know that the main issue with most zoom lenses is that they have a tendancy to slide out on their own; causing the lenses to either disrupt your focus. Not to mention that it's just plain annoying!!! That's exactly what's happening with mine!!
Best Buy is usually really good at carrying the necessary accessories. This is one of them! Lens Bands are the perfect solution and it helps that they are relatively inexpensive. I called a few times to find out if Best Buy carried it at any of their stores. When I wasn't sure, I decided to just head on over.This is what I found out.
Down Side: Best Buy doesn't carry Lens Bands
Up Side: The sales associate there was so helpful. He wanted me to be happy so he referred me to another local photography store in NYC ( __ & __ Photo Video in Midtown) . Needless to say, they had it in stock! So cheers to Best Buy for displaying true customer service. Most places would have just told me that they didn't have it and then moved on. It's the extra steps that SOME employees take that really make it a great place to shop. So, BEST BUY... get some LENS BANDS and you'll be perfect! At least in my book... lol. Then I can have a one stop shopping experience and buy my lenses and accessories in one shot.
I've been at Best Buy for about 2.5 months and, as it being holiday season, I'm thinking of my employee discount. To receive our employee discount, we can either buy in-store or by calling a phone number to make our order. I think it would be awesome if we could do the orders online by having an employee link or something where we can log in (via employee login information) and make purchases. Has this been talked or thought about before? Is there any chance of this happening?
I would like to get a text message to my phone when my store pickup up item is ready so I don't miss the email / have to keep checking my email. There are probably a couple other thinks I would like to get texted in addition to the email. There should be an option to pick the things I would like to have email, texted, or both.
I'm sick and tired of hearing about how showrooming is hurting Best Buy. If you are going to try and compete on price alone Best Buy has already lost. You need to add value, why should consumers come into Best Buy? The only current reason is so they can measure the devices.
A run down of a couple ideas I've seen here or think Best Buy is doing backwards.
- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup. That's one thing no online store can offer or has the capability to offer. Best buy should be snatching up business by giving customers a better at home expierence.
- Offer regular classes, like REI and Home Depot. It gets people in the stores and if you don't scare them off people will buy. Teach classes on networking, on tablets, on operating systems. I can't tell you how many people I know that don't know the full capabilites of there electronics.
- Help people find what they want, not what makes Best Buy a couple extra dollars. The single goal of the boys in blue should be to help the customer find the best fit for them. A happy customer will return.
-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy. They wouldn't let my father leave the store without a PRP before talking to the store manager. He had to tell 3 people he didn't want a PRP. That's no way to treat a customer. If he didn't want it he didn't want it.
I want to tell you a story that should be your model. I recently purchased new ski setup. I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet. Guess what that didn't happen. Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more). I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding. He didn't push me. They mounted the bindings for free because I purchased them there. They molded my boots to my feet for free because I purchased them there. Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year. Guess where I'm going? That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase. I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup.
Good luck, Best Buy needs to make some large changes if they want to survive.
Best Buy should put the number of years that someone is a premier silver memebr on the membership card. It does not need to be continous service. There should be special benefits for 5yr, 10yr, etc as a way to encourage people to meet those milestones.
Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
Add a customer service chat option. Your customer service then compete more with Amazon and Newegg. This would also be easier so you can tell who and when you are being transfered. Also you would have visable proof for anyone who claims they are disconnected. The chat platform right now is not enough. I cannot even get in to ask product questions. I think this would be a better customer service option for BestBuy. Please leave any opinions here.
I am not an employee of Best Buy, nor the most technologically advanced person in the world, but I think that Best Buy needs to better utilize their store employees in order to create a competitive advantage and to differentiate themselves from competitors. Their greatest strength is the knowledge of their employees, and this asset is often not turned into a sale. What if Best Buy was able to bundle this knowledge into a sale? I think that Best Buy tries to cater to highly technological customers, whereby they should also try to reach out to the less technologically advanced consumers? What if Best Buy offered a free half hour individual training session to customers who purchased their product? This would allow customers the opportunity to gain an understanding of their newly purchased product. I think that less technologically advanced customers would choose a product at Best Buy over Amazon, Wal-Mart, or other competitors due to this option. This service would also allow employees an opportunity to teach customers about their products, rather than always focusing on selling the product. This service could also be a new revenue stream for Best Buy by marketing it to people who bought their product elsewhere. Do people think that this business model could be possible and beneficial for Best Buy?
Again another year of website crashing due to all of the traffic during the early access sale. If Best Buy would only offer the access to their loyal customers instead of anyone who has obtained silver access through whatever method, this would not have been an issue.
Why not reward your true loyal customers who actually spend the $2500 at Best Buy, instead of giving access to Reward Zone Master Card members who spend $2500 anywhere they feel like, members who somehow got upgraded for free for an unknown reason, and members who bought an item with the bonus of Silver premier access attached to it.
The Silver Premier membership has become a joke and it isn't special anymore. The perks keep getting smaller, because more people are able to benefit from them without being a regular customer. Even the free shipping has become more frequent throughout the year where anyone who purchases an item can receive free shipping.
It definitely would be a change for the better and your best customers would be able to actually have the chance to benefit. So hopefully it will get looked into for future special events, seeing it's your loyal customers, who actually spend money at Best Buy, keeping your business going.
I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.
But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.
And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.
While Best Buy tries its best to go into detail on every product, I feel there is more that can be done to enhance the customer experience of using the site to get a better informed product purchase. First of all, my biggest pet peeve is the 360 degree product views. I feel these product views need to be way larger, and or the ability to point to an item and have the item magnified in a spot where you move your pointer at.
Next ... the education of a product, add more videos of actual people using the product talking about it, and how beneficial it can be for everyday usage and your lifestyle. The vendors can be a big help in a way in getting the videos you need. If there are official YouTube videos put out by the product manufacturer on how an item works or goes into details about it, link it to your site.
Finally, add product manuals to your site, many manufacturers often release these in a PDF format, link them on your site to help customers in events they lost a manual for something.
I noticed that on the flyer for mobile phones, that if anyone buys a smart phone with 2-year activation, they instantly become premier silver. I think that's kind of odd since I have to spend $2500 to become silver and a new customer has to spend at least $200? I believe that some loyal customers to best buy should be bumped up to Gold Status if one is to be created since i've spent $5000 this year already. How is this fair to a customer that spends that much? I hope other customers on here agree with me on this.
I just had a quick suggestion. Now that you have a Reward Zone Facebook app, you should integrate your Pitch-In program with it. That way, when your birthday or other special occasion rolls around, people can send funds to your Pitch-In card via Facebook. Facebook supplies information, like your birthday and when you change your relationship status, etc.
Anyway, just trying to help.