I'm a member of several different gaming/deal communities and on each there were reports by the members of using copies and scans of the March @Gamer coupons. Not to mention some users on SlickDeals reported having the cashiers allow them to use only the SKU's from the coupons without having to present or surrender the physical coupons(which some of them didn't have in the first place).

I'm sure such fraudulent use of the coupons and SKU's from them will only lead to the deals being lessened or eliminated due to such abuse if it were to continue. This is why my suggestion is to print the coupons on the same type of reflective security paper that I believe was used for the Gamer's Club Unlocked unlocking coupon that was mailed to people who signed up in store early on in the program. By using such paper for the coupons it should eliminate the scanning and copying of the coupons that was reported repeatedly on sites such as SlickDeals as any attempt to scan or copy the coupons should produce copies that say VOID across them due to the reflective paper.

However, the cashiers working at each Best Buy store would also have to be instructed to not only take the coupons with each single purchase(as some apparently are not), but also what to look for in regards to an official coupon and how to spot a fake. Moreover, some cashiers have been apparently entering in the SKU's from the coupons without the customers actually having the physical coupons on hand. This was because four of the coupons from this month(Batman: Arkham City, Bulletstorm, Mass Effect 2 and Rage) were all scanned into a site called the KeyRing App, thus further facilitating the fraudulent use of the coupons.

Anyway, this is my proposed solution to stop the loss of magazine and Gamer's Club Unlocked subscription sales by making the coupons unique and easily recognizable as legit versus their scanned/copied counterparts. Hopefully by implementing this idea Best Buy can cut down on the fraudulent use of these coupons and keep these amazing gaming deals coming for months(years) to come.

Collector’s Editions/Limited Editions/Steel Books, some of us love then. Others could not care less. Often the difference compared to a “regular” edition can be nothing more than a different box art. There are gamers who do appreciate these little extras but sometimes the price requested is just not agreeable. So there can be instances when these special editions will sit on the shelf (taking up extra space) much longer than it’s vanilla counterpart who may gone on sale multiple times or who may be eligible on a certain month for an @gamer discount. It is that the collector’s editions(in terms of @Gamer sales coupons) seem to get… overlooked. 

Just an example, the @Gamer coupons could be a 50% off to include all boxed variations and platforms (when applicable). That way there is no need for BB staff to concern themselves with or worry about “questionable” coupons as all variances of a game are covered on ONE coupon. I know this would alleviate a lot of “I need to check this out with my manager”, or “I’m not sure if this is the correct title”. Simplifying the BB reps duties and streamline the customers experience created a better shopping (and working) experience for all parties involved.

I love the direction that the gamers club is headed & have been supporting it from day 1 but there's a severe blind spot that BB has towards PC gamers. The @gamer coupons need to be edited to include PC titles along with the console versions too. And there should be more total coupons/deals focused on PC gamers. BB is to be THE place to buy games so service ALL types of gamers & enjoy the sales across the board.

I used to buy ALL my DVDs and blu ray discs at Best Buy.  In fact, I bought so many every year it was enough to keep me a Premier Silver member.  Well, no more!  I have mentioned on MANY occasions that you need to stop putting the sticker on the outer cardboard cover.  Yes, many people simply throw this cover away.  However, I'm a collector and keep mine.  You used to use a sticker that was easily removed.  Sometimes, removal still damaged the cover.  I made a suggestion to lose the unnecessary sticker but Best Buy chose a different route.  You simply went with a new sticker that is far worse.  The new stickers are impossible to remove without damaging the cover.  If the cover doesn't get torn, it leaves a horrible, gummy residue that takes a ton of work to attempt to remove which is rarely successful.  So, not only did you not stop putting the unnecessary sticker on the package, you made the situation EVEN WORSE!!!  I'm done.  I'm not buying any more DVDs or blu rays at Best Buy.  My idea, which you did worse than ignore, might retain other customers or get me back.  Until the stickers are gone, you've lost another customer.  A Premier Silver customer. 

I'm sick and tired of hearing about how showrooming is hurting Best Buy.  If you are going to try and compete on price alone Best Buy has already lost.  You need to add value, why should consumers come into Best Buy?  The only current reason is so they can measure the devices.

A run down of a couple ideas I've seen here or think Best Buy is doing backwards.

- Free Delievery and Installation ( I'd gladdly pay more for a device for a nice helpful person to deliver and setup my latest toy). I can't belive Best Buy charges for TV installation and setup.  That's one thing no online store can offer or has the capability to offer.  Best buy should be snatching up business by giving customers a better at home expierence.

- Offer regular classes, like REI and Home Depot.  It gets people in the stores and if you don't scare them off people will buy.  Teach classes on networking, on tablets, on operating systems.  I can't tell you how many people I know that don't know the full capabilites of there electronics.

- Help people find what they want, not what makes Best Buy a couple extra dollars.  The single goal of the boys in blue should be to help the customer find the best fit for them.  A happy customer will return.  

-Don't push product replacement plans. ( I remember the first computer my father purchased15 years ago from Best Buy.  They wouldn't let my father leave the store without a PRP before talking to the store manager.  He had to tell 3 people he didn't want a PRP.  That's no way to treat a customer.  If he didn't want it he didn't want it.  

I want to tell you a story that should be your model.  I recently purchased new ski setup.  I went into a local store during a big sale and was planning to show room cause I can find them cheaper on the internet.  Guess what that didn't happen.  Instead the prices were competitive (skis - cheaper, bindings - slightly more, boots - more).  I was treated with respect, the salesmen explained everything I needed to know about skis, boots and binding.  He didn't push me.  They mounted the bindings for free because I purchased them there.  They molded my boots to my feet for free because I purchased them there.  Overall great expierence and what they don't know yet is I'm planning to buy backcountry skis in the next year.  Guess where I'm going?  That's at minimum 2200 dollar purchase and that started because how they treated me on a 600 dollar purchase.  I could probably knock a couple hundred off if I truely bargin shopping, but why would I because I now trust they will do their best to get me in the best setup. 

Good luck, Best Buy needs to make some large changes if they want to survive.

I absolutely love the "Upgrade & Save" program where you can trade in a DVD for $5 off of a bluray.  Absolutely love it!  However, it would be even better if there was a way to apply the $5 to online orders as well.  This should be fairly easily achieved by having the computer generate a code one could then use when placing an order online.

If I were able to use the $5 upgrade certificates online, there are a LOT more blurays I would buy that Best Buy doesn't carry in stores.

Thanks for reading!

Going back to my other idea, I am on a limited income, and often I like to shop Best Buy but only for the discounts I see otherwise I cannot afford anything big. I noticed that coupons expire just a few days before many that get SSI or other income in their bank accounts, and then the items go back to full price. If you can extend the dates of these coupons to accomodate those with a lower income you would get more shoppers in your store, perhaps new ones for the first time. 

Lease out a small space inside the store, maybe only big box stores or maybe all, and call the coffe shop Best Joe. With our customer base a lot of people would probably enjoy the ease of access to decent coffee, especially during long consultations, complex sales, or Geek Squad service times. At my store we have a Panara Bread and a Starbucks withing a 2 minuet walk of the front door and customer constantly come in and out with their products.

Add a customer service chat option. Your customer service then compete more with Amazon and Newegg. This would also be easier so you can tell who and when you are being transfered. Also you would have visable proof for anyone who claims they are disconnected. The chat platform right now is not enough. I cannot even get in to ask product questions. I think this would be a better customer service option for BestBuy. Please leave any opinions here.

Thanks 

Here's a suggestion, Best Buy: print the last day of a customer's return period according to the day they purchase on the receipt. For example, I make a purchase today, the 10th, and the receipt would say I have through April 25th to make a return or exchange. It's made clear to the customer how long they have and gives workers at the store a direct place to point out the time frame of it when someone comes in outside the return period begging to have the rules bent for them. Benefits for both sides for not much effort.

Have you ever considered accepting Bitcoins as a payment option. This would seem like a great way to get some very tech savvy consumers, get the people who spend thousands on custom computers buying from Best Buy, and get free advertising by being listed on the Bit Coin merchant list.

I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.

But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.

And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.

Again another year of website crashing due to all of the traffic during the early access sale.  If Best Buy would only offer the access to their loyal customers instead of anyone who has obtained silver access through whatever method, this would not have been an issue. 

Why not reward your true loyal customers who actually spend the $2500 at Best Buy, instead of giving access to Reward Zone Master Card members who spend $2500 anywhere they feel like, members who somehow got upgraded for free for an unknown reason, and members who bought an item with the bonus of Silver premier access attached to it. 

The Silver Premier membership has become a joke and it isn't special anymore.  The perks keep getting smaller, because more people are able to benefit from them without being a regular customer.  Even the free shipping has become more frequent throughout the year where anyone who purchases an item can receive free shipping.

It definitely would be a change for the better and your best customers would be able to actually have the chance to benefit.  So hopefully it will get looked into for future special events, seeing it's your loyal customers, who actually spend money at Best Buy, keeping your business going. 

https://myrewardzone.bestbuy.com/

There are in-store promos that are available for RZ gamers club members(free & paid)

$40 off Twisted Metal

$40 off Call of Duty Modern Warfare 3(only for paid GCU members)

$25 off Call of Duty Modern Warfare 3

Now I'm glad to see better deals being offered to paid GCU members since this is a well deserved(thank you keep em coming) perk but the issue at hand is stock. I don't believe this is a stock clearing clearance deal since neither of these titles should be on clearance & they're still on the website. Not to mention the @gamer coupons seem to be a better way to clear stock & improve the GCU subscription based all in one move.

But it's hard to find copies of TW even before the deal went live which can be frustrating for people interested to get in on the deal only to find out 4-5 BB's in their area don't have it in stock or stock is so limited already that people just "reserve" a copy thru in-store p/u, then return/rebuy using the coupon.

In cases where this takes place & the stock in area(s) is just so limited we should be able to have the discount applied to online orders vs losing out on the deal altogether. I fully understand that the purpose of these coupons is to increase store foot traffic so it should only be made avail. when local stores are either severely limited with stock or are completely sold out. The larger discount would generate more paid GCU memberships but not if people can't participate in the deal that's actually making them want to join which doesn't help BB at all. And now the customer is unhappy & could loss faith in BB and/or the GC all together.

Same issue applies here too

http://forums.bestbuy.com/t5/Best-Buy-IdeaX/Allowing-Gamer-Coupons-to-be-used-online/idi-p/475807

I just had a quick suggestion.  Now that you have a Reward Zone Facebook app, you should integrate your Pitch-In program with it.  That way, when your birthday or other special occasion rolls around, people can send funds to your Pitch-In card via Facebook.  Facebook supplies information, like your birthday and when you change your relationship status, etc.  

Anyway, just trying to help.