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At least print about them on the reciepts! Store #364 don't have a clue about them and I'm sure the other stores follow suit. I thought companies were supposed to know all about the inner workings of their companies but some do not?
I hope I'm making sense, perhaps integrate the forums experience into part of their training and make them aware that these forums exist and what their purpose is.
So we all know how many hoops you have to jump trough to get RZ certificates, and as an employee I can't even count how many times I've been asked if I can look up their points mid transaction.This leads me to the idea that since we can look up their rewardzone account info to get them the points, then why can't we also instantly use their 'points as well instead of having to print out paper copies or having to scan their phone. I feel as though it would be to more use as the consumer and also streamline the process at the register. If there's a prompt for using the Bestbuy credit card, so why not the RZ points as well just a thought from both a consumer an an employee alike
Amazon(Amazon Prime required) and Walmart(Free to everyone but on select games) both offer this benefit to customers that pre-order a game. I think Best Buy should offer this benefit to paying @gamer unlocked subscribers or premiere silver members. This will help Best Buy gain more customers into @gamers unlocked and make it an easier decision to pre-order at Best Buy for those that don't live as close to a Best Buy for in-store pickup on release date.
Would be perfect to go with the Victory Can be Pre-ordered Promotion best buy is currently doing. Be first to pre-order, Be first to play it.
It's just another one of those small ideas I had floating around in my mind. Best Buy offering incentives to kids who get good grades on their report card get reward zone points for good grades. While kids should be getting in the habit of performing their best in school without rewards, I think this sounds like a good idea. Techniology helps kids do better in school, and with better grades, kids can use the reward zone points to apply to new technology and help them even perform better in school.
While Best Buy tries its best to go into detail on every product, I feel there is more that can be done to enhance the customer experience of using the site to get a better informed product purchase. First of all, my biggest pet peeve is the 360 degree product views. I feel these product views need to be way larger, and or the ability to point to an item and have the item magnified in a spot where you move your pointer at.
Next ... the education of a product, add more videos of actual people using the product talking about it, and how beneficial it can be for everyday usage and your lifestyle. The vendors can be a big help in a way in getting the videos you need. If there are official YouTube videos put out by the product manufacturer on how an item works or goes into details about it, link it to your site.
Finally, add product manuals to your site, many manufacturers often release these in a PDF format, link them on your site to help customers in events they lost a manual for something.
I read in your ads that you say you can upgrade to "X" amount of ram and a bigger hard drive for a little more money. That is fine. But it seems more of an upsell then to customize a computer.
But some customers who may walk into your store may be intimidated by prices and or specs. At least group your desktops into sections, one for Gaming, One for Basics , One section for business use , etc.
And Insignia , by entering into the PC monitor market, lets hope you can expand this to entry level desktops and deliver even more value on the solid brand you already have in the store.
Many TVs on BestBuy.com included box dimensions in the Specifications, but Insignia TVs don't for some reason. I think that this information should be made available to aid customers!
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I am looking for a new computer, but I am very picky about my specs. It is driving me crazy that I can't just select "4 GB of RAM" or better when trying to narrow my results. Instead, I have to take the time to go through every category. I wish there were sliders so I could select "4GB - 12GB." Same thing with the price range. I am also having an extremely hard time finding out which computers have dedicated graphics cards or not. It is usually listed in the specs of the computer, but I have to click on just about every individual computer to find out; it would be great if there was a category for it on the "Narrow Your Results."
Maybe if you improved your computer search tools, I might be able to determine which computer I want to buy from you. Instead, I see that there are 300 possible results and become extremely discouraged.. it is very time consuming to go through all of them just to realize the graphics card is shared.
I travel by plane for Christmas, like many others, so I often buy gifts online and have the retailer ship them directly to my destination. I wanted to buy my parents a plasma tv for Christmas at bestbuy.com and take advantage of a great sale price this week. I wanted to pick it up at the local store when I arrived in their town on the 23rd to preserve the surprise (it's hard to disguise the contents of a 46 in Samsung box). However, Best Buy will only hold items for 8 days before the order automatically cancels if it hasn't been picked up. According to both the store and the reps on the Customer Service #, there's no way to override this and allow the store to hold the item longer....the order will just cancel and I will need to repurchase it and likely not at the sale price.
I understand the need for a time limit to pick up an item, however, it should be at least 14 days, like other major retailers. Also, any timeframe should be extended during the holidays when I am sure situations like mine are much more common.
I found another retailer that not only matched bestbuy.com's price, but is holding the item until Dec 24th for pickup. I was perfectly happy to buy from Bestbuy until they made it just too hard with an overly rigid policy that their associates are not empowered to change.
It has been bandied about that some of the sales associates should have iPads to make their life and job easier.
For someone that works out on the floor of a high technology business I find it unbelievable that this has not happened.
It is not like this is new technology.
If sales associates were carrying and USING iPads in the course of their workday it would make life a lot easier, more enjoyable and also drive sales of an already hot product. Maybe Apple could be recruited to make this easier.
My primary focus is the PCHO area but this idea applies to all departments. Talk about going green. Paper forms would be virtually eliminated. It is now time for management and the IT department to get fully onboard.
The advantages of the Best Buy Credit Card, all of the solutions and accessories available to our customers (that drive profits) could be displayed and integrated into our system. Forms could be filled out with the customers so that they could be loaded when the sales were rung up. Customer’s data could be accessed to speed up transactions, Reward Card Membership and other information utilized. Sales associates could key in links and use scanned employee ID cards to eliminate a lot of drudgery at the register of inputting that information and passwords. Customers would be more likely to answer in the affirmative when queried about the advantages of Geek Squad options. Fairly simple apps could be developed for the Best Buy environment.
The purpose of this post is to solicit others ideas of specific ways iPads could be utilized.
The amount of raw talent in the employee pool could easily be enlisted to make this and many other wonderful things happen.
Post up. This needs to happen. The only question that remains is when.
Best Buy is supposed to be a leader in our industry. Let's start acting the part.
Best Buy does not seem to have a lot of Mid-Night releases, but it does for major titles in order to keep up with the competition. Last year I went to the Call of Duty: Modern Warfare 3 Mid-Night release at my local Best Buy, and all I can say was that it was a total mess. I understand you guys are fairly new to this game, but I believe there are several things that can be done to make this process a little more efficient for both you and the customer.
First idea would be to allow customers to purchase the game in full prior to the release date. This can be done the day you pre-order your game or the same day you plan to pick up prior to the store closing and re-opening for the mid-night release. I believe this would speed up to whole process when it comes to picking up your game. I tried paying for my game in full last year, but was told I could only do $5. I just don't see how this would hurt any store, if anything it would benefit locking in that purchase.
My second idea would be to add a line for your Silver Premier Members. We spend a lot of money at your stores and online stores, why not give us preferred service. This would further encourage customers to want to attain that Silver Premier status and those who already have it to want to retain it.
Some feedback would be very appreciated, and I hope some of this is considered and implemented. What do you guys think?
Gamestop does that, they automatically attach the pre order bonus SKU to the game. A lot of confusion can be resolved.
The customer service staff in Chesterfield MO is so friendly, but when I preordered Borderlands 2 and asked them about the pre order bonus, they said the code would be emailed to me. Sure enough, the code was never emailed because it was not attached to the game and Best Buy had no record of it. It took me raising hell to get a resolution and I am very understanding of customer service people.
It is not the fault of the customer service reps because their job is varied among returns, geeksquad, and because Best Buy is not just a game store, it is easy to see how they would not remember or understand how to put the pre order bonus on the item. Game stores, however, focus only on games which means that their staff is also only focused on games. It would be one thing if a game store employee forgot to add a pre order bonus because that is one of their main jobs to take down pre orders. But Best Buy needs to automate the process and not make it fall onto the shoulders of the customer service people because they have more important things to do than to attach pre order SKUs to games.
Let me first say, I think the marketplace affiliate integration in the site is a cool thing...
But frankly, it sometimes is a bit aggravating.
Tonight, as about midnight, my power supply on my main PC died. I frankly can not leave it down for several days to wait for shipping of a new one.
So I load up pages for several local retailers, and electronics stores, to see what's being offered.
This way, when a decent shopping hour comes around, I am armed with an idea of where I am going, and what I am looking to purchase.
so I hit the best buy site, and frankly, am stopped in my tracks. Sure, it is cool to have the marketplace affiliates listed, but there should be a simple way for me to exclude those results, when I am looking for products that might be in my actual local store... As well as a way to see whether a specific product is in at a specific store. There are about a dozen different stores in my relatively local area... Easily within what I am willing to drive to go get this power supply in the morning.
granted, that's because of the time saved by not having to drive to each and every one of them, along with a dozen OTHER stores to make my purchase. One of the basic reasons for a website, and the internet in general really, is for it's uses to simplify shopping.
frankly, the marketplace results make it MORE difficult for me to shop what's in my local stores.
Because of this, I will most likely be purchasing from a competitor, since they at least list what I can go and buy from them tomorrow on their website
When people post reviews online, they are posting their personal experience with a product. When people go onto their reviews and down-rank them just because it's not something they would personally purchase it actually creates an environment where people don't like leaving feedback/product reviews. Why not keep things positive and have a thumbs up option and if you don't agree, you don't agree.
This is the first year I've been Premiere Silver and to-date the only "wow" perk I've gotten is a free $5 certificate that showed up randomly on my account. I think Best Buy should really go back to the drawing board on this program and really figure out what it means to be premiere. It reminds me of when you get a credit card and they tell you that you'll have priority access to concerts and events and I think back and I've never been notified of a single one yet.
Best Buy should work harder to create a value there. Yes Extended returns are nice but that's not really a perk because with technology items you know almost right away if you like something or not. If you travel a lot this may be nice because you may take something with you, try it out and find you don't like it and you have more time to return it - but this is a very niche group.
Here's some ideas:
(1) Allow RZ Premiere Silver members the option of "Self Checkout" for purchases under $500. Similar to what the Apple store does you would be able to use the Best Buy App to self checkout yourself on small (non-high theft) items. So if I want a new pair of headphones that you don't mind stocking 200 of on the floor with no security, why can't I buy them on the floor and have the guy at the door (I see they've returned) check my receipt?
(2) Premiere Silver parking. How about designating the first couple of slots in the parking lot for Premiere Silver parking like they used to do back in the day for in-store pickup?
(3) Free upgraded express repairs. Problems with TVs, Appliances, Computers, etc. get free escalation.
(4) Free online cloud storage/backup. 50GB of free online storage (similar to Google Drive, iCloud, SkyDrive). Best Buy could really capitalize here and partner up with Box.com (they give out 50GB of free storage like it's candy!). Or they could use this as an opportunity to partner with Carbonite or Sugar Sync and boost these guys into the spotlight as well (for a back-end fee of course).
(5) More Premiere Silver shopping nights with products people actually buy. The "deals" advertised at these events are terrible. It's on HP printers or HP all-in-ones with AMD processors or an i3. There's no deal in that. Give me a store-wide 5-10% off coupon. Or a 10-15% off MSRP for open box/clearance (that's a win, win because you can really blow these out).
(6) Offer (and follow thru) on Black Friday exclusives. Let premiere silver members in an hour earlier (almost like a private shopping event) but on Black Friday. Lets be honest - most of the stuff that's sold on Black Friday is the lower end stuff and your Premiere Silver shoppers didn't get where they are by buying that mess - but why should they wait in line to spend 3-5x what the door buster customer is looking to buy? Let them be in and out.
(7) To drive cell phone upgrades 25% off 3 accessories when upgrading a phone (i.e. shielf, car charger, case) when Premiere Silver customers upgrade their lines thru Best Buy as opposed to AT&T, Sprint, VZ. I usually don't use Best Buy for anything cell phones because you have to wait ages to talk to someone but this could offer an incentive.
(8) Free trial to Best Buy services. For instance 6 months of free CinemaNow. This is also a win-win for Best Buy because it spotlights services that customers may not be aware of. When people get stuff for free they jump on it even if they have no use for it because there's a feeling of there being "no real loss." But if they enjoy it, they'll find value in keeping it so this creates a subscription stream for Best Buy. This could be how Best Buy kind of propels itself against bigger names like NetFlix and RedBox or evan competitors like Walmart and Amazon.
I work in the appliances dept and was pretty excited when the new CEWs came out, lets face it the old ones were kinda empty. But I was really disappointed when I realized that there is still not a section dedicated to measurements. I feel that in order to better utilize the CEW a section on the back, much like HT's room layout, used only for measurements would greatly benefit our customers and not to mention get the rest of us to use the CEWs. The bulk of our customers that we send off with CEWs are usually not buying straightaway because they are not sure it will fit, not to mention most of our returns or due to things not fitting. More and more customers are having homes built or moving into homes that have size restraints were their appliances would go, like narrow fridge spaces or small wash rooms with limited door clearance or even a smaller than normal dishwasher opening. So I suggest that the back of the CEW be comprised of section for a Fridge layout and measurements washer dryer layout and measurements a dishwasher layout and measurements and a random section incase a customer needs like a special wall oven or large range.
I think Best Buy should consider partnering with ShopRunner which offers Free 2-Day Shipping. This could really help Best Buy get items into customer's hand quickly and compete with Amazon's Prime 2-Day shipping service.