iPods & MP3 players

[Nokia]

• Cszeman stated that they were told at the time of purchase that accidents weren't covered.
• That's not B&S. B&S is something entirely different. This would be called false info.
• The employee you talked to was incorrect. Applecare only augments the duration of coverage, not the scope. The GSBTP plan, in addition to covering mfg. defects, also covers dust, heat, humidity, power surge, and normal wear and tear.
• You do not receive a new touch. It must either be sent out for Rapid Exchange which replaces it with a refurb, or sent out to be repaired.

[casalima]

NO! Cszeman wrote "I was told that at the time I purchased the ipod touch, the BTP plan DID NOT cover accidental drops. " That is very different. They weren't told this when making the purchase but rather was told that when he/she brought it back that at that time, the warranty didn't cover it whereas now they do sell coverage for accidents. Get it? And finally Nokia, you keep telling me that each and every employee I speak to is giving me misinformation. How is it that every single one of them is wrong? Is Best Buy that bad at staff training? How can they ALL BE WRONG? Look back and see how many times you've written to me that the CSR was wrong, the employee was wrong...

[Cszeman]

Correct, When I took the touch to the store yesterday, I was told that at the time I purchased it..which was 14 months ago, the plan did not cover adh.  The clerk told me that BB just recently implemented adh to cover the ipod touches.  I didn't catch the time frame of when they implemented this, but I heard the word months ago.  My wife, who was the purchaser of this touch, vehemently told me that drops were covered because that is what the clerk, at the time of purchase, told her, which is why she purchased the BTP in the first place. 

Still waiting for my FOAD email.  I'm sure you can figure out what FOAD means.  If not, I'll spell it out to you.

[casalima]

Hey Nokia - you still out there?  Remember me?  Check this out: I just got off the phone with Best Buy because I received an automated message stating that they needed to speak to me about my iPhone coverage.  So I called and guess what?  Shock of shocks - Best Buy NEVER CANCELLED MY COVERAGE.  Nope, they cancelled my daughter's Xenon, the cheaper of the two warranties instead.  Now how in the heck did CSR Ruby get the $6.95 fee confused with the $15 a month fee?  It's amazing to me how Best Buy treats their customers and their sketchy practices...  The very nice CSR Desaray said she would "try to issue a refund and reinstate the Xenon."  Mighty generous of them.