iPods & MP3 players

[skilletfreako]

I purchased a white 8GB ipod touch from bestbuy.com on Thanksgiving Day, because Best Buy advertised a free $50 Best Buy giftcard with the purchase of an ipod touch. I woke up early and made the purchase. According to my Order Summary which I printed out, the ipod touch costs $194.99 and the Best Buy Giftcard costs $0.00. All of this amounts to free shipping, a $12.19 tax, and a total of $207.18. This was exactly what I wanted. Then, later that day, I get an email saying that my order was "backordered" and that I would have to wait 1-2 weeks for it to be shipped. I didn't mind waiting, because of the free $50 giftcard I would be getting. On November 25, I get an email saying that my order has been shipped. But it only says that the ipod touch was shipped and said nothing of the giftcard. Worried, I logged on to my account on BestBuy.com to view my orders. Now, I see that Best Buy changed the cost of my whole order. First of all, it says that my whole order is "in process." When I click for more details, it says the ipod touch has been shipped, but the giftcard is "in process of being fulfilled; usually ships in 0-1 days." But then the cost of the ipod has been changed. Now it says that the product cost is $178.99 with $11.19 tax (and free shipping). That's the total of $190.18. What is going on? Why did they change the cost of the ipod after they shipped it? It still says that the $50 Giftcard costs $0.00, but are they going to charge me $50 as soon as they ship it? This is not fair. I ordered an ipod touch for $194.99 and it is supposed to come with a free $50 Giftcard. Can someone explain to me what is happening? What is taking so long for my FREE giftcard to be shipped and why did they change the price of the ipod touch? 

[skilletfreako · Accepted solution]

I just got an email that the giftcard was shipped and when I checked my orders online, it says that the gift card costs $0.00. They didn't change the cost so it's all good for now.

[mtiernan33]

The same thing is going on with me also!  I purchased the black ipod at 6:58 am on 11-24-11 my order total said 206.69 and I have a email from best buy at 7:01 am that confirms my order and order total of 206.69 and now my order total has changed to 178.00 and there is no where that says I am getting my free $50 gift card! I am very upset and have been sending emails and calling 1-888-best -buy you should call them also!  I think the more people that complains about this the better chance of us getting our free gift card!!!!

[Steven_ng11]

Be patient. You and I are those lucky people got this deal early. Moreover, instead like me pay $194.99 in the ad, you paid only $178.99. No need to worry.
I also got the email that my gift card was shipped via USPS. Should delivered on Thursday, 12/01 .

[dataspot12]

also had same problem. icalled customer service,said they would get back to me in a week  because they didnt know about the $50 card.how does anyone over there never hear of this offer.