iPods & MP3 players

[bryangd07]

Hi, i bought an ipod 4th gen 8gb ipod at best buy a week ago, i knew 8gb would be little, but im actually able to use only 6gb because of the software and apple's apps. So i wonder if can exchange the ipod to a 32gb and pay the difference, the ipod has very tiny scratches in the back.

[hockeycanuckjc Trusted Contributor]

Unfortunately the scratches constitutes as physical damage and Best Buy cannot sell the iPod back as "Brand New" so you are stuck with this product unfortunately little scratches or not. 

The return policy for merchandise can also be read here:

http://www.bestbuy.com/site/Help-Topics/Returning-In-store-Purchases/pcmcat260800050015.c?id=pcmcat2...

[CrystalWoW Community Veteran · Accepted solution]

You would want to bring it to the store to have them evaluate it as they may not be bad enough to be an issue. Only the store can determine that.

[needurhelp]

Hello, i have the same problome. I bought the newest ipod touch 8gb. it has no scratches. i got it 15 days ago. If according to the policy i cant turn it in what if i take it to be evaluated for how much it is worth? and with that money, suppose i used it for the 16 GB itouch what would happen to the one year warentee i had bought for my original itouch?

[NoNoBadDog]

You would be better served selling your iPod on any of the websites that sp[ecialize in buying used personal electronics.  Forum guidelines forbid my posting links, but google is your friend.  Best Buy will give you less than half of what you will get on these other sites, so buyer beware. If you want a fair price, don't go the Best BUy route for trade in.  Sell it to one of the sites, and when you get your money, go to BB and buy the 32Gb.

[bryangd07]

thanks for the answers guys. i already exchanged it for 32gb with no problems at bestbuy, needed to pay the difference only.