03-21-2014 11:40 AM - last edited on 02-14-2018 11:40 AM by Bill-BBY
Welcome to Best Buy Support
Welcome to Best Buy Support, our community forum. Whether you are here because you love talking about technology, are looking for some technology help, or have a concern with Best Buy, we hope that you gain value from joining the discussion. Our Social Media Specialists, Best Buy employees who are skilled in the art of social media communication, are here to assist you with any questions or concerns you may have. You can identify them by the Social Media Specialist title, Best Buy Blue Shirt avatar, and -BBY with a MOD or ADMIN bar after their name.
Explanation of the areas of Best Buy Support
If you are new to any forum, you are probably feeling a little overwhelmed just looking at all the boards and areas that you can explore. Never fear; we’re here to help explain the different areas of the forums so that you can easily navigate the boards and figure out where you want to post your discussions. If you are a forum veteran, hopefully you’ll get some benefit from these insights as well.
You’ll find a listing of all of our Forum boards in a drop down menu here. You should also see the individual boards to the right of the page under the Browse Forums sections. We divide our forum boards under a few different sections, including Technology & Me, Gaming, Customer Service and My Best Buy.
These are known as product boards. They are community-driven boards, so we encourage our users to help each other out with technology questions. As such, they are not meant to be an area to post customer service concerns. Want to know which gaming computer our community recommends or need to know which subwoofer will work best with your existing car stereo? These are the boards for you.
Let’s Talk Gaming is a community-driven board for you to discuss those relevant topics. Gaming Support is the board you want to use if you have a gaming concern for Best Buy. Gamers Club is the board you want to use if you have a gaming concern for Best Buy. Our Social Media Specialists are very active on all three boards, so you should hear back from either the community or our specialists very quickly.
From time to time, our forum users may have a concern with Best Buy. Whether with a Best Buy store, delivery experience or BestBuy.com, this is the area for you. While the community will often offer advice or opinions to your concerns, this area is a primary responsibility for our Community Connectors and you should receive a response from one if you post on one of these boards, generally within 24-48 hours.
We've reinvented our Reward Zone program as My Best Buy. Please let us know how we can help you with your exclusive membership. Just like our Customer Service boards, these boards are moderated by our Social Media Specialists to make sure you get the help you need.
Just like you, we love to talk about technology and the way it impacts our lives. If you want to read our viewpoints about how technology is awesome, then our Blogs may be right up your alley!
Latest and Greatest: Check out the fresh news about the latest products we know and love. <3
Beyond the Blue: Join us for blogs about things that impact you from a Best Buy point of view!
Best Buy Gaming News: Want to know what’s new and cool in gaming? Here is your treasure trove!
Geek Squad Intelligence: Join us for blogs straight from members of our Geek Squad!
Are you the type of person who likes to search out your information and get the answer on your own? Our Knowledge Base Articles allow you to self-serve with tons of information at your fingertips!
Welcome to IdeaX! Have a cool idea for Best Buy? Click on the New Idea button to post your idea and allow the community to vote on it!
Well, now that you’ve read up on our boards and all that they can offer, it’s time to jump into the Best Buy Support community and offer your own thoughts to the discussion!