11-24-2010 01:28 AM - edited 04-13-2011 09:24 AM
You will find a variety of users available to you here in the Best Buy Community. Below is a description of special rankings:
|Official Best Buy Community Representatives||
Official representatives can be identified in several ways:
|Other Best Buy and Geek Squad Employees||
Some Best Buy and Geek Squad employees have been identified as frequently providing beneficial support within the Community and have been branded to help identify helpful content. These employees can be identified by a Best Buy () or Geek Squad () logo after their name and the rank listed as Best Buy Employee, Best Buy Mobile Agent, Best Buy for Business Agent, or Geek Squad Agent.
Community members with substantial tenure and high post count are marked as Super Users at our discretion. Super Users do not necessarily work for Best Buy, although some do. Super Users post in the Community on their own time. Super Users can be identified by the Super () icon after their name (Super Users also branded as Best Buy or Geek Squad employees have the Super icon before their username to allow the Best Buy or Geek Squad logo to appear after their username; this helps differentiate them from Official Best Buy Community Representatives). Many Super Users have a high level of experience in certain product categories and can provide superb advice and technical support.
Users officially representing a manufacturer or other vendor with which Best Buy does business are marked as Vendor Participants if verified through us. Vendor Participants represent the company listed in their username, and do not in any way represent the opinion or views of Best Buy and do not offer customer service for Best Buy issues in the Community. Customer service inquiries should be directed to Official Best Buy Community Representatives by posting within the Customer Service category. If assistance can be offered by a Vendor Participant without collecting personally identifiable information, Vendor Participants will post in the related thread. If personally identifiable information is needed for a Vendor Participant to assist you, Official Best Buy Community Representative will contact you on their behalf. Vendor Participants can be identified by the Check Mark () icon after their username to confirm their official capacity has been verified by us, and the rank listed as Vendor Participant.