03-24-2009 01:05 PM - last edited on 08-03-2012 11:20 AM by Dorothy-BBY
Best Buy® Social Media Policy
Be smart. Be respectful. Be human.
Guidelines for functioning in an electronic world are the same as the values, ethics and confidentiality policies employees are expected to live every day, whether you’re Tweeting, talking with customers or chatting over the neighbor’s fence. Remember, your responsibility to Best Buy doesn’t end when you are off the clock. For that reason, this policy applies to both company sponsored social media and personal use as it relates to Best Buy.
What You Should Do:
Disclose your Affiliation: If you talk about work related matters that are within your area of job responsibility you must disclose your affiliation with Best Buy.
State That It’s YOUR Opinion: When commenting on the business. Unless authorized to speak on behalf of Best Buy, you must state that the views expressed are your own. Hourly employees should not speak on behalf of Best Buy when they are off the clock.
Protect Yourself: Be careful about what personal information you share online.
Act responsibly and ethically: When participating in online communities, do not misrepresent yourself. If you are not a vice president, don’t say you are.
Honor Our Differences: Live the values. Best Buy will not tolerate discrimination (including age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, national origin, citizenship, disability, or marital status or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances).
Offers and Contests: Follow the normal legal review process. If you are in the store, offers must be approved through the retail marketing toolkit.
What You Should Never Disclose:
The Numbers: Non-public financial or operational information. This includes strategies, forecasts and most anything with a dollar-figure attached to it. If it’s not already public information, it’s not your job to make it so.
Promotions: Internal communication regarding drive times, promotional activities or inventory allocations. Including: advance ads, drive time playbooks, holiday strategies and Retail Insider editions.
Personal Information: Never share personal information about our customers. See the Customer Information Policies for more information.
Legal Information: Anything to do with a legal issue, legal case, or attorneys without first checking with legal.
Anything that belongs to someone else: Let them post their own stuff; you stick to posting your own creations. This includes illegal music sharing, copyrighted publications, and all logos or other images that are trademarked by Best Buy.
Confidential Information: Do not publish, post, or release information that is considered confidential or top secret.
Basically, if you find yourself wondering if you can talk about something you learned at work -- don’t. Follow Best Buy’s policies and live the company’s values and philosophies. They’re there for a reason.
Just in case you are forgetful or ignore the guidelines above, here’s what could happen. You could:
• Get fired (and it’s embarrassing to lose your job for something that’s so easily avoided)
• Get Best Buy in legal trouble with customers or investors
• Cost us the ability to get and keep customers
Remember: protect the brand, protect yourself.
Finally, here are some policies you should keep in mind whenever you are communicating about or on behalf of Best Buy:
Customer Information Policies
Information Security Policy
Code of Business Ethics
Policy Against Sexual Harassment
Policy Against All Forms of Harassment
Inappropriate Conduct Policy
Securities Trading Policy
If you still have questions, you can send them to SocialMedia@bestbuy.com.
For more information, employees can visit: http://bbyportal.com/wiki/index.php?title=Blogging