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Insignia/Rocketfish Migration FAQ

by Senior Social Media Specialist Senior Social Media Specialist ‎07-24-2018 02:20 PM - edited ‎07-24-2018 02:52 PM (403 Views)

Q:  Will I still be able to post questions/concerns on the Insignia/Rocketfish Community boards?

A:  At some point in the near future, those boards will be shut down after the existing content and structure has been migrated.  However, if you have the current Insignia/Rocketfish Community URL bookmarked, you should be directed to our Best Buy Support Forum, which the Insignia/Rocketfish Communities will now call home

 

Q:  Will my login/user information stay the same?

A:  Yes, you will still have the same username and utilize the same login information.  If you happen to have user profiles on both communities that share the same username, the migration should merge your profile information together.

 

Q:  Will you stop supporting the Insignia/Rocketfish Community?

A:  No.  The moderators here on these communities are all on the same team and normally work the Best Buy Support Forum and will continue to support the Insignia/Rocketfish communities after the merge. 

 

Q:  How will this impact posts that are unanswered?

A:  Once the delay mentioned while our communities are being migrated to the Best Buy Support is over, our responses to unanswered posts should begin again.  In general, we try to respond to these posts within 24 business hours, though high volume incoming posts can affect that.

 

Q:  How will this impact conversations that are ongoing?

A:   Once the delay mentioned while our communities are being migrated to the Best Buy Support is over, our responses to ongoing conversations should begin again.  Email notifications that go out should redirect you to the new location of the conversation.

 

Q:  Where can I find immediate assistance with my questions?

A:  Please feel free to contact Insignia at (877) 467-4289 or Rocketfish at (800) 620-2790. They'd be happy to assist you with any troubleshooting questions you may have.

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