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Visitor
Posts: 1
Registered: ‎06-25-2018

ns-24dr220na18 Roku TV

I am unable to retrieve any video content from JW Broadcasting app.  Audio works fine.  Only issue is with video content.  Please advise.

 

Thanks in advance.

 

Sincerely,

 

Johnetha [removed per forum guidelines]

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Posts: 5,605
Topics: 88
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Registered: ‎11-30-2015

Re: ns-24dr220na18 Roku TV

Good Afternoon iluvmymk2008,

 

Thank you so much for posting to our community! I’m sorry to hear that your 24” TV isn’t displaying a picture when using the JW broadcasting app. I’d be happy to offer a few troubleshooting steps.

 

Can you please try to unplug your TV for a few minutes? Often times this will clear up any issues that may be present on your TV. Also, have you double check that your TV is up to date? Does this issue only present it's self only the one application? 

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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