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Visitor
Posts: 1
Registered: ‎05-07-2015

headphone jack no longer working

The headphone jack on the bottom left corner on the back of the TV stopped working the last time I turned on the TV.  I checked in the menu settings but the only headphone option mentioned in the Audio menu was grayed out.  Thoughts?

 

Thanks!

 

Derek

Visitor
Posts: 1,496
Registered: ‎10-15-2013

Re: headphone jack no longer working

Hello dwalkers,

Welcome to Community@ Insignia™!

I have a couple of questions so that I can better assist you.  What kind of headphones are you trying to connect to the TV?  What is the model number of the TV?  Do the headphones work with a different source?

Regards,
Jeremy
Insignia™ Support

Visitor
Posts: 1
Registered: ‎12-22-2016

Re: headphone jack no longer working

3.5 mm audio was working and stopped. Tv model: NS-48D510NA15. Headphones are BOSE, same as before and they still work on my phone and computer, but not on audio out.

I will really appreciate your help.

Andre


JeremyS-INSG wrote:

Hello dwalkers,

Welcome to Community@ Insignia™!

I have a couple of questions so that I can better assist you.  What kind of headphones are you trying to connect to the TV?  What is the model number of the TV?  Do the headphones work with a different source?

Regards,
Jeremy
Insignia™ Support


 

Visitor
Posts: 1
Registered: ‎02-11-2018

Re: headphone jack no longer working

I have Ns39-DR510NA17 use audio jack for Sennheiser wireless headphones. Now when I pull plug out of jack, TV sound will not come back on.