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Registered: ‎04-13-2018

Tv will not turn on

Model number NS32D312NA15 will not turn on. The power adapter has 12 volts. I tried to pull power and hold power button for 30 seconds but still nothing not even a red standby light
Posts: 8,502
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Registered: ‎09-29-2008

Re: Tv will not turn on

Hello Maxd1211,

 

Welcome to Community@Insignia!

 

If you haven't already done so, try power-cycling your TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You may schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy." 

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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