02-11-2018 01:09 AM
02-14-2018 08:07 AM
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Oftentimes the kind of issue you've described can be due to your remote control. Try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. This will solve most remote control issues.
However, if the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."
|John|Social Media Specialist | Best Buy® Corporate|
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