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Visitor
Posts: 2
Registered: ‎02-11-2018

TV powering on and off

Hi I'm Wendy,
I have a 40 inch insignia TV that just started powering on and off by itself. The only thing hooked up to it is an antenna and a Amazon fire stick. When it shuts off it stays off for about one minute and when it powers back up it stays on for about five minutes (very annoying). My warranty just expired in November ( go figure). Help please, I can't afford to purchase a new one right now and this is my only one. I've changed out the power cord, unplugged it, and also changed the settings.
Posts: 8,337
Topics: 363
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Registered: ‎09-29-2008

Re: TV powering on and off

Hello Wendy,

 

Welcome to Community@Insignia!

 

Oftentimes the kind of issue you've described can be due to your remote control. Try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. This will solve most remote control issues.

 

However, if the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. You can schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 2
Registered: ‎02-11-2018

Re: TV powering on and off

Thanks John but it's not working.