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Posts: 1
Registered: ‎02-03-2018

Sound on NS-42E859A11 suddenly stopped working today

Hello. On our NS-42E859A11 TV, the sound suddenly has stopped working.


In the last hour, were getting intermittent seconds of sound from a cable channel out of the TV speaker or Insignia sound bar. We've tried to get sound ouf of the DVD player and Netflix through FireStick TV, but no sound there either. We tried turning the audio from the TV speakers off and on. We tried changing the channel to a non-HD channel. We've restarted the TV and cable. We've checked all connections. 


Any suggestions what's happened? Or did the sound component of the TV just die? 


Posts: 8,337
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Registered: ‎09-29-2008

Re: Sound on NS-42E859A11 suddenly stopped working today

Hello TVowner42,


Welcome to Community@Insignia!


Since you have been thorough in your troubleshooting, but without success, it's likely your TV will require repairs.


You can pursue service by carrying your TV in to your local Geek Squad. You may schedule an appointment by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."




Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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