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Registered: ‎05-29-2018

Roku Tv Remote Issue

I was watching TV on my nephews Roku tv this morning and all of a sudden the TV powered off. I powered it back on and now every button on the remote powers it back off. I have tried unplugging it as well as taking the batteries out and no luck. Can someone please help me fix this?
Posts: 5,332
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Registered: ‎11-30-2015

Re: Roku Tv Remote Issue

Greetings Gayle28115,

 

Thanks for joining our community for some troubleshooting assistance! I understand it can be alarming that your nephew’s TV did this. I’d be happy to see how we might be able to help.

 

Can you please share the TV’s model number with me? I’d be happy to see how I can assist you further by reviewing the owner's manual. Usually unplugging the TV should’ve cleared up the issue. Have you attempted to reset the TV back to factory settings? Do the TV’s buttons on the side also turn off everything too when you try to use them instead of the remote. I look forward to your reply!

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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