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Posts: 1
Registered: ‎01-17-2018

Remote Control

My U-verse Remote Control suddenly stopped working. I can only turn on, operate my Insignia TV via the dvr. What went wrong & can u help me fix it? Thanks!!
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Posts: 5,611
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Registered: ‎11-30-2015

Re: Remote Control

Hello Eom3evprk,

 

Welcome to the Best Buy Support Online Forum Community! I’m sorry to hear that your U-Verse remote is not controlling your TV anymore. I’d be happy to offer you a few troubleshooting steps you might be able to take.

 

-Replace the remotes batteries

 

-Reprogram the remote to the TV

 

If those steps do not remedy the issue you may need to discuss this issue U-Verse directly to see if you need get a replacement remote.

 

Respectfully,

 

Mariah

Insignia Support

Mariah|Social Media Specialist | Best Buy® Corporate
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