12-06-2017 11:12 AM
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If you haven't already, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.
|John|Social Media Specialist | Best Buy® Corporate|
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