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Posts: 2
Registered: ‎12-03-2017

No screen

I have no screen but sound model number 50 D420NA16
Posts: 8,415
Topics: 381
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Registered: ‎09-29-2008

Re: No screen

Hello MistyA,

 

Welcome to Community@Insignia!

 

If you haven't already, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home.

 

Regards,

John

Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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