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Posts: 1
Registered: ‎05-30-2018

NS-55DR620NA18 & Xbox One - Picture Flickers and goes blank intermittently

I just purchased this TV about a week ago and when connected with Xbox One, the picture flickers and goes blank intermittently.  I have tried both HDMI ports.  I have also connected the Xbox with the same HDMI cable on a different TV and it works fine which tells me it isn't the cable of the Xbox.  I thought maybe the HDMI ports were bad, but my blue ray DVD player works fine and does not have this issue.  Anyone??  Thanks in advance!

Posts: 8,337
Topics: 363
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Registered: ‎09-29-2008

Re: NS-55DR620NA18 & Xbox One - Picture Flickers and goes blank intermittently

Hello sbaird,

 

Welcome to Community@Insignia! 

 

I have passed your query along to our product specialists. As soon as we have new information to share, we will reply again to your message. In the interim, I regret the imposition upon your patience.

 

Regards,
John
Insignia Support
 

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Posts: 8,337
Topics: 363
Kudos: 578
Solutions: 352
Registered: ‎09-29-2008

Re: NS-55DR620NA18 & Xbox One - Picture Flickers and goes blank intermittently

Hello sbaird,

 

My partners have requested some additional information about your connections:

  • What is the resolution your Xbox is sending to the TV?
  • Is the TV's Game mode On?
  • Is HDMI 2.0 selected?

I look forward to hearing from you.

 

Regards,
John
Insignia Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!