11-10-2017 09:09 AM
We purchased an Insignia Roku TV about a year ago from our local Best Buy store. Seemed like a good idea at the time and generally speaking, we were able to use it as a portable smart TV. However, over the past three months, the TV can't seem to access the home WiFi, or stay connected. Sometimes it connects and sometimes it doesn't.
I've tried several things including (1) unpluging, waiting 15 seconds and plugging in, (2) Network Reset and even (3) Factory Reset.
The TV has just not proven reliable in terms of staying connected to the home WiFi.
It appears that this device is the only device that we have (in the house) that can't connect and stay connected to our Wifi.
Our Insignia TV Details:
Any suggestions or olutiuons for this very irritating lack of WiFi connecttivity issue?
11-19-2017 04:17 PM
Welcome to Community@Insignia!
Given that you've tried the typical troubleshooting steps, I recommend contacting Insignia Support at 877-467-4289 for more advanced troubleshooting for your TV.
|John|Social Media Specialist | Best Buy® Corporate|
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11-21-2017 02:41 PM
Im keeping with your advice, I called Insignia Support and must say that was a rathere frustrating experience.
I then told the support representative that the TV's MAC address contiunues to show all ZEROS and they suggested that my WiFi signal must be poor/low.
When I reiterated that this TV was almost 14 months since purchase date, then I was told that with it being out of warranty I would need to find a technician whpo could look into repairing.
Needless to say, I am not vewry pleased with the Insignia TV support received to date.
This was not a very expensive TV when we purchased it and the Roku capability made it rather. However the reliability issues and failure to perform as ecxpected after just 14 moths with (apprently) no viable options for repair will not have me looking for other Insignia or Roku products in the near future.