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Posts: 1
Registered: ‎09-05-2011

Input Ports Not Recoginized

I have a NS-L42X-10A model Ingignia TV.   Only the ports on the side of the TV appear as options to view:


Component 2





None of the Input ports that are on the back of the TV appear as options.  I have tried plugging in both my Wii and DVD player in AV1 and neither appear as options.  If I plug either into AV2 they will appear.


Also, I will plug my Dish Network box into one of the HDMI ports on the back o fthe TV and it will not appear as an active selection for viewing.  However, if I plug it into either HDMI4 or HDMI 5 it will work just fine.


I have unplugged everything and let it set overnight and then plugged everythng back in with no change.


Thank you.

Posts: 8,432
Topics: 381
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Solutions: 356
Registered: ‎09-29-2008

Re: Input Ports Not Recoginized

Hello sbmk64,

Welcome to Community@Insignia™!

Since you have tried multiple devices in the ports without success and tried the troubleshooting tips we would normally recommend, your TV will likely require repairs. Please call our Product Support team for assistance in scheduling a technician to visit your home. Contact information is available via the Support & Service link at the top of this page.

Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
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Posts: 1
Registered: ‎11-11-2017

Re: Input Ports Not Recoginized

I'm having this identical issue.  Did you ever find a solution?