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Visitor
Posts: 3
Registered: ‎07-09-2018

Finding Frogger plug and play game

Just bought one of the Frogger plug and play games, connected the A/V plugs to the TV, but now I can't figure out how to get to it--none of the HTMI 'channels' work.  

Any suggestions?

Thanks!

Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 263
Registered: ‎11-30-2015

Re: Finding Frogger plug and play game

Good Morning Keeper39,

 

Thanks for posting to our community for our advice. I’d be happy to see how I can help you moving forward!

 

Can you please share which model of TV you had, and which Frogger device you had purchased? I’d be happy to insure you have it connected correctly plus see if I can provide you some tips to get on the correct input! I look forward your reply.

 

Respectfully,

 

Mariah

 

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎07-09-2018

Re: Finding Frogger plug and play game

Thanks for the reply.  The TV model # is E32C9ZNKAVBYNNX, Serial # {removed per forum guidelines}

The Frogger game is made by TV Arcade, bought it from Target.

Thanks, Keith

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Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 263
Registered: ‎11-30-2015

Re: Finding Frogger plug and play game

Hello Keeper39,

 

Can you please double check the TV model number you shared with me? Usually the model number will start with NS-.

Thanks,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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Visitor
Posts: 3
Registered: ‎07-09-2018

Re: Finding Frogger plug and play game

Sorry about that, the model # is:

NS-32E320A13

Thanks, Keith

Posts: 8,432
Topics: 381
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Registered: ‎09-29-2008

Re: Finding Frogger plug and play game

Hello Keith,

 

Thank you for sharing the requested information. 

 

Since your Frogger device is connected via the Component/AV ports, press the INPUT button to open the input source list and select Component/AV to play your game. Remember to ensure that the white and red cables from the game device are plugged into the L and R audio ports on your TV, while the yellow goes to the green video port. You can find more information on connections in the User Guide.

 

I hope this helps.

John|Social Media Specialist | Best Buy® Corporate
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