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Posts: 1
Registered: ‎02-10-2018

50" Insignia LED TV just faded out and is now black

I was watching TV today, and all of a sudden, the picture got darker and just faded to black. The sound continued, but no picture. I tried unplugging and re plugging it in. Nothing. No menu, or picture on any other input.


I shined a flashlight on the screen, and can see a very faint image of what is playing.


The model number is NS-50D550NA15. The TV is 3.5 years old at this point, no problems before whatsoever.


Is this something I can fix on my own with parts, or will I need a repair tech? Also, is it cheaper to buy a new TV instead?


Thank you!

Posts: 8,337
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Registered: ‎09-29-2008

Re: 50" Insignia LED TV just faded out and is now black

Hello TheAsset81,


Welcome to Community@Insignia!


Since you've tried the typical troubleshooting without success, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home. The Agent who takes your call should be able to address your questions regarding the repair and costs.




Insignia Support

John|Social Media Specialist | Best Buy® Corporate
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