02-10-2018 08:20 PM
I was watching TV today, and all of a sudden, the picture got darker and just faded to black. The sound continued, but no picture. I tried unplugging and re plugging it in. Nothing. No menu, or picture on any other input.
I shined a flashlight on the screen, and can see a very faint image of what is playing.
The model number is NS-50D550NA15. The TV is 3.5 years old at this point, no problems before whatsoever.
Is this something I can fix on my own with parts, or will I need a repair tech? Also, is it cheaper to buy a new TV instead?
02-14-2018 07:55 AM
Welcome to Community@Insignia!
Since you've tried the typical troubleshooting without success, your TV will likely need repairs. Please call Geek Squad at 800-433-5778 to schedule a technician to visit your home. The Agent who takes your call should be able to address your questions regarding the repair and costs.
|John|Social Media Specialist | Best Buy® Corporate|
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