Add Product

Search Results:

Reply
Visitor
Posts: 1
Registered: ‎04-16-2011

42inch tv with green screen

i have model number NS-L42Q-10A 42" tv. last night worked fine. today on hdmi 1 input (from hd cable box) the screen is green on every channel but the audio works fine. also have a dvd player connected on hdmi 2 input and while on that input source, i can see the picture fine and the audio is good. already tried a new cable for the hdmi 1 connection, still a green screen. pleased help

Posts: 8,415
Topics: 381
Kudos: 585
Solutions: 356
Registered: ‎09-29-2008

Re: 42inch tv with green screen

Hello beansdad,

Welcome to Community@Insignia™!

 

Please see our response on this issue here.  While for a different model TV, the troubleshooting provided should help.  Let us know your results!

Regards,
John
Insignia™ Support

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
Visitor
Posts: 1
Registered: ‎11-15-2017

Re: 42inch tv with green screen

john thx for your response to the 42" green screen question. I googled Insignia Green Screen and saw your answer and fixed my new 50". It took unplugging both for 30 sec and my picture came back so thx

Visitor
Posts: 4
Registered: ‎04-23-2018

Re: 42inch tv with green screen

Hi I have a 49 inch Insignia Roku smart TV. So Roku is built in, no device with HDMI.  I am having the green screen issue also. And green throughout my images when I play my xfinity beta app and Netflix as well as all apps.  How can I fix it?  I have tried unplugging, restarting the TV and restarting Roku.  Non works.

Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 262
Registered: ‎11-30-2015

Re: 42inch tv with green screen

Hello skempton,

 

Thanks for joining our community to seek our advice on the green issue your 49” TV is experiencing. Usually the green screen issue are just a communication error between the source and your TV. It’s disappointing to learn that troubleshooting steps listed for others didn’t help you.

 

I’d recommend resetting your TV back to manufacturer default, and double checking that your TV is up to date. Doing these steps should resolve any communication error that’s present. Please let us know if you continue to having green screen issues, and we’d be happy to discuss what further options may be available at that time.

 

Respectfully,

 

Mariah

Insignia ™Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 4
Registered: ‎04-23-2018

Re: 42inch tv with green screen

How do you reset the TV back to default?  How do I check that it is up to date?

Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 262
Registered: ‎11-30-2015

Re: 42inch tv with green screen

skempton,

 

Can you please share the model number of your TV with me? I’d be happy to review the owner’s manual to provide steps to reset it back to the defaults, and share if any firmware updates are available at this time.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 4
Registered: ‎04-23-2018

Re: 42inch tv with green screen

Model# NS-49DR420NA18 Rev. A

 

I have already tried resetting the TV with the pin size button on the back, holding down the on off button for a minute and turning back on, plugging it in a new plug and removing and resetting my Roku account.

Posts: 5,604
Topics: 88
Kudos: 303
Solutions: 262
Registered: ‎11-30-2015

Re: 42inch tv with green screen

Hello skempton,

 

Thanks for your quick reply! You can reset your TV back to the factory settings by choosing Settings > System > Advanced system settings > Factory reset. It appears that there isn’t any updates available at this time for your TV’s firmware.

 

Respectfully,

 

 Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Visitor
Posts: 4
Registered: ‎04-23-2018

Re: 42inch tv with green screen

That did not work either.  Actually in the reset process you can still see remnants of the green screen in the background.