Thanks for sharing what you’ve attempted to do to resolve the issue.
ARC stands for Auto Return Channel which basically allows that specific port to send and receive information. It’s supposed to let you have one connection between your TV, and receiver (or soundbar). Then you’d plug any video components directly into your sound component. I’m happy that you were able to find a connection route that’s working you now.
Please don’t hesitate to let us know if you happen to have any other questions, or concerns. We’re always happy to see how we might be able to help.
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Mariah|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!