06-09-2018 08:47 AM
06-11-2018 09:13 AM
Welcome to our community! I appreciate the time you’ve taken to reach out to us for some assistance on this matter. It can certainly be frustrating if your TV is turning off.
Have you tried to power cycle your TV? You’re able to do this by unplugging your TV from power, and all the components for a few minutes. Can you please ensure that all your inputs are securely connected? It’s possible this issue could be sparked by your TV losing contact with the input. Please let me know if those troubleshooting steps do not resolve the issue, and I’d be happy to make a few more recommendations for you.
|Mariah|Social Media Specialist | Best Buy® Corporate|
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07-12-2018 07:44 PM
If your TV is brand new and still within its one-year warranty period, I'd return it for an exchange. If the TV is out of warranty (not likely if it is "brand new"), I would take it to the nearest Best Buy and have the Geek Squad technicians look at it.
My TV turns on and off after about half hour of it being on. It can happen about 4 times in 15 minutes so becomes very annoying. It’s brand new. I’ve chnaged remote batteries. The screen goes black, then the blue insignia/Roku screen comes right back on but can sit on that screen for over a minute sometimes.