03-17-2012 03:08 PM
03-17-2012 04:26 PM
03-17-2012 04:54 PM
Dealing with the same problem.
First off being the "customer centric" business that Best Buy claims to be you would expect a little better customer service.
I'm not saying that the customer is always right just that they should be told that is the way it is now and be dismissed.
My wife purchased me an iPad2 a little less than a month ago, we saw the price drop and went to get that extra money back. We were told that the iPad2 was outside of their "14 Day Retun Policy" and we were not going to get the price match. Which I could have understood, however I read the retun policy online prior to going to the store and "All Products have a 30 day return policy". Nothing was stated that anything prior to the March 4th change (which I just read about in one of the above posts) would honor the previous policy. But to be treated with no respect and walked away from by a "manager" does not promote Best Buy in anyway as a customer center business. As for the 14 day return policy I looked at the back or the receipt and they are very explicit about what is under that policy:
"14 day for desktop and notebook computers, monitors, projectors, camcorders, digital cameras, and radar dectors."
"30 days for all other products"
Last time I checked iPads are considered "tablets" not "desktop or laptop computers", under the old policy a Digital SLR had a 14 day return policy, but a standard SLR had a 30 Return Policy.
So do they just pick and choose the way to read and enforce their own policies????
WAY TO BE CUSTOMER CENTERED IF YOU ASK ME
03-18-2012 05:20 AM