Tablets & eReaders

[sampark1980]

Can ANYONE confirm or deny that they have received a Asus Transformer Prime 32 or 64 GB in Champagne color?  I have ordered this tablet on 11/25/11 and STILL have not received it yet.  I have received an email to change to the Grey which my wife did not want, and I have called customer service twice just to be told they don't have any idea what's going on or when it will be shipped to me.  Can anyone confirm to me that they ordered the CHAMPAGNE color, not grey, on or after 11/25/11 and has already received it?  Thank you for any help you can provide.

[jordache16]

I don't believe anyone has received their Champagne pre-order from BestBuy.

I pre-ordred the Champagne on 11/29 and have not received it yet. I was just about to call BB to find out what is going on (I have emailed multiple times over the past few weeks and have received no response). I also need to extend my back-order b/c apparently they will auto cancel orders that have been on back order for 30 days and the Champagne went on back order Dec 18th.

[jordache16]

Just got off the phone with BB Customer Support, extended my back-order for the Champagne tablet and dock for another 30 days. The CSR was fairly helpful, but was unable to tell me when they were going to get the Champagnes in.

I asked why the Champagne was completely removed from BestBuy.com and she put me on hold to ask her manager. She came back and said the Champagne has been completely removed from their system and they are not sure if they are actually going to receive any at all.

I have been fairly optimistic throughout this who debacle  but now I am starting to get a little frustrated and wonder if I am ever going to get this thing...

[sampark1980]

Thanks for that information.  I, too, have called BB Customer Support and have been emailing them weekly about this.  Although they are courteous, I can't say they were "helpful".  They just kept on saying they don't know anything and that they "understand", but nothing they could do about it.  I'm about to just give up, this is ridiculous...

[Hoogie]

Gave up many weeks ago on my 11/23 order!  now I'm sitting on these useless BB gift cards...

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[sampark1980]

I just feel like if they would give us a certain date that is estimated I can either say "OK I can wait till then" or "that's too far off, I'm going with Grey". But the silence and lack of clear information is maddening. Do you guys suggest the best thing to do is convince my wife to be satisfied with the Grey one? I also ordered the keyboard dock; does anyone have both the tablet and dock in Grey? Aesthetics is real important for the wife (....) and she is wondering if it looks good. I'm afraid of waiting too long for this champagne one and then having another, better, tablet coming on the horizon. (Which ASUS has already announced...)

[bboyle]

I just extended my order via the button in the email.  I ordered (and extended) both the dock and tablet.  I am planning on calling by the end of the week to either cancel all together or go with the grey unit.  Who knows how long I have to wait for the grey unit once I change my order over.  What a pain, last time I request Best Buy gift cards as a company bonus.

[jordache16]

Good news all. I was able to get in contact with Gary Key (ASUS Technical Marketing Manager) via the XDA forums about the Champagne model at BestBuy. It sounds like we may find out more information within the next day or so.

Here is his response:

Hi Jordan,

We are working with Best Buy today on this problem. I should have an answer tomorrow.

Sincerely,
Gary

Originally Posted by jordache16

Hi Gary, I was wondering if you had any information about when BestBuy is going to be getting shipments in for the 32GB Champagne Prime? From my understanding, no-one who pre-ordered the Champagne with BB has received theirs yet.

I have a pre-order with BB from 11/29 and there have been reports as of recently the BB has been forcing people to cancel their Champagne pre-orders as they claim "the color has been discontinued". 

I am getting concerned b/c BB automatically cancels orders after they have been on back order for 30 days, and seeing as the Prime went on back-order the day it was released by BB (12/18) I only have a few days left before the 30 is up. I will be contacting BB within the next couple of days to try and extend my back order, but I have a feeling that they are not going to let me because for some reason the BB CSRs seem to think the Champagne has been discontinued, which I know is not true.

Thanks for any information.

-Jordan

[sampark1980]

Jordan, thank you so much for this update.  Please let us know what ASUS tells you.  You're the man.

[bboyle]

Agreed, I will be eagerly awaiting anything you can add to the conversation.