Tablets & eReaders

[burns246]

I ordered a 8GB Acer Iconia Tablet during the cyber monday deal. I then got an email stating BB would not be avaialble to fulfill that order and was given an option to buy a 16gb or 32gb that would DELIVER BEFORE XMAS.  I ordered the 32gb and that is now on back order and I was told it would not ship until January.

Great job best buy! Keep up the good work!

[Paybizzy01]

I wonder if it has to do with them being discontinued

[xiedeal]

Same here. January? That is terrible.  Did you call CSR and get the info?

[xiedeal]

This is my first time to shop on Bestbuy.com. I really don't understand why Best Buy can offer such bad experience to a customer.....

They are forcing people not to do buz with them... 

[burns246]

They told me 1st or 2nd week in January when the order was placed on the phone hours after recieving the email promising a xmas delivery.  Terrible service and no response.

They have lost all my business.  I'd rather give another company the business.

[burns246]

This was the email for xmas delivery......

Order Number: BBY01-XXXXXXXXX

Dear JAMES,

Thank you for your recent Acer Iconia Tablet (sku 3815032) order on BestBuy.com.  Unfortunately, we are out of stock on this item and unable to obtain any more.  We apologize for this inconvenience.  As a replacement we would like to offer you another Acer Iconia tablet at the same price.

Simply decide which Acer Iconia tablet you would like as your replacement item, found on the link below, please call us toll-free at 1-888-BEST BUY (1-888-237-8289) by December 20 and we will place an order for this item at the original price you paid.

If you contact us by the above date your order should arrive before Christmas.  Please note your original order will be automatically canceled.  Please have your order number handy when you contact us so that we may serve you faster.

You can choose from these in-stock products listed here.

Thank you for shopping at BestBuy.com,

Best Buy Customer Service

[xiexinyls]

Same thing to me. Hope the 32g will be deliverred to me soon.

BB please do somthing for your customer sevices.

[sun_praveen]

For me all also same thing I have order for Acer ICONIC tablet, I was order for XMAS, later it has been updated in order status that will be delivered by12/31...and I called CSR, even she is not assured about the by 12/31.... 

I have cancelled the Order ..... I will never buy again from BB...

[burns246]

Yeah Best Buy really dropped the ball on this one. 

Has any one ordered the 16GB model and recieved that? Im curious if its only the 32GB model on backorder. 

At this point im just crossing my fingers.

[naveen]

hi friends happy new year.....did any one got the backordered 32gb acer iconia tab .......i got the mail stating that they will provide me the 32gb on 30th dec.but still there is no information of any thing.