TV and Home Theater

[Aaron-BBY Community Connector]

Having difficulties with your TV?  Does the TV appear to be on, but there’s no display?   If so, then you may want to try some of these helpful troubleshooting techniques:

1)     Double-check your TV’s connections.  As simple as this may sound, connections do sometimes become loose over time.  They can even be jarred loose if you’ve run cables around heavily-used furniture or have particularly rambunctious pets.

2)     Make sure your TV is on the correct video input.  You can typically change a TV’s video input through the main menu or using a dedicated button on its remote control.  This button may be labeled as “Input,” “Source” or simply “Video.”

3)     Power cycle the TV and any connected devices.  To do so, simply turn them off, wait at least a minute, and then turn them back on.  You’ll also want to reset your set-top box (cable, satellite or DTV converter) if you use one.

4)     Make sure your TV has the latest firmware update.  Firmware updates can generally be obtained through the manufacturer’s website and installed via a CD or USB storage device.  Some Internet-connected HDTVs also allow you to update the unit’s firmware by connecting directly to your home network.  For step-by-step instructions specific to your TV though you’ll want to refer to your owner’s manual documentation.

If these steps fail, remember that you can always contact Geek Squad® at 1-800-GEEK-SQUAD (1-800-433-5778) for additional assistance.