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New Member
Posts: 2
Registered: ‎07-26-2017

jbl Sub-Woofer & soundbar are not connecting to TV?

[ Edited ]

Boughta jbl Sub-Woofer & Sound bar Cinima. 250 for Toshiba TV. Sound bar got that going but the sound goes way up then down then way up then down?  Sub-Woofer I cannot get it paired up with the sound bar?  Instructions well for a beginner is just crazy!   Can anyone PLEASE let me know where I can get better readable instructions, for a beginner?  I tried I-beam and we'll I get to many and still cannot get the woofer going.  Might have to return it if I cannot get it going?

Thanks and my God there are a lot of people on here with diff questions.  Anyone out there who is smart and can help me?

Email me at {removed per forum guidelines}

Hey, thanks!

 

Janette. 😊

Posts: 4,040
Topics: 66
Kudos: 258
Solutions: 183
Registered: ‎11-30-2015

Re: jbl Sub-Woofer & soundbar are not connecting to TV?

Good Morning Janette,

 

Getting a new soundbar is certainly exciting! I’m sorry to hear that you’re having some difficulties getting everything connected.

 

If you’re more of a visual learner YouTube may be able to help you! I located this video here on YouTube that may help you. I typically go about it in chunks, and pause the video after it presents a step. That way you can rewind if something doesn’t go as planned.

 

Please note you’d always have the option of having Geek Squad assist you with the install by purchasing a basic audio setup too.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎07-26-2017

Volume goes up and down, up and down? Sound bar.....

[ Edited ]

Good morning,

I had help from Mariah to get my sub woofer to work.  Finally, got it with her help.  But, the Sound bar....  I + volume on sound bar and TV remote,  then--- volume on sound bar and TV remote.  Then + ---- together on sound bar  and TV remote.  Etc.  Still way to loud!  I turn it down and my God it goes louder then before.  Probably have the police called because of it being so loud!  My remote is so little, can I get another remote (bigger) or what does these soundshift, virtual sound, stereo,  Harman volume, optical, how can I get this to work to lower my volume?  Has to be on my JBL Remote. There's no directions on how to work it?  Please, can you help?  Anyone?  My email is:. {removed per forum guidelines}

 

Thanks!  Janette

Posts: 4,040
Topics: 66
Kudos: 258
Solutions: 183
Registered: ‎11-30-2015

Re: Volume goes up and down, up and down? Sound bar.....

Hi Janette, 

 

I sent you a private message to follow-up with the one you sent me. It also included some troubleshooting options for the sound issue!

 

You can check your private messages by ensuring you're logged into your forum account by selecting the orange envelope in the top-right hand corner. 

 

Respectfully, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!