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Posts: 1
Registered: ‎07-05-2018

hdm1 and 2 problem

I have 4 insignia tv's hooked to 4 rokus. All worked fine on all 4 untill the other day. Now if I am watching something on roku and switch input to tv then back to hdm1 there is no picture but there is audio. This has happened on all 4. They are all different sizes, years and models. What could have caused this. I have reset to factory setting on the tv and roku. Have done the unplugging routine--nothing works. Any one have any idea what is wrong.

Posts: 5,619
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Registered: ‎11-30-2015

Re: hdm1 and 2 problem

Good Morning bebe5,

 

Welcome to our community! I’m sorry to hear that you’re having some input related issues with your TV. I understand that can certainly be frustrating since the issue is present on all four of your Insignia TVs. I’d be happy to see how I may be able to assist you further.

 

Can you please share if you’re still having this issue? Are any of the TVs involved smart units with the Roku operating system? Please include your exact set up for each TV, and the model numbers. I’d be happy to see what information I can dig up to help you troubleshoot this issue.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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