TV & Home Theater

[sam0622]

I BOUGHT a  certain televison set online and was delivered a lesser quality televison. I have tried to resolve with customer sevice department to no avail. I keep getting the run-around. Any suggestion on how I can resolve this to my satisfaction.   

[SlimJim77]

Welcome to the forum, sam0622

You've come to the right site, although this particular thread is probably misplaced. The folks that can help you may take a few days to respond...especially since they don't work on weekends.

What model did you buy? What model did they deliver? Do you have the invoice?

[sam0622]

I bought a 46 " Samsung LED 1080 P 120 HZ and received a 60 hz.

[Nokia]

What are the two model numbers?

[starhelper2587]

Maybe you don't have the correct devices hooked up.  There are view components available currently that are truly capable of utilizing the 120 hz.  A blu-ray player is one of them.  If you're watching regular cable TV and see 60 hz at the top of your screen, you weren't delivered the wrong TV, you just need more stuff as far as technology is concerned.  LOL

[RonR43]

In many cases it is not that the tv is only 60Hz but that the signal being sent to you is only being sent in 60Hz mode. If the signal were being sent at 120 you would get it at that rate.

[SlimJim77 · Accepted solution]

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starhelper2587 wrote:

Maybe you don't have the correct devices hooked up.  There are view components available currently that are truly capable of utilizing the 120 hz.  A blu-ray player is one of them.  If you're watching regular cable TV and see 60 hz at the top of your screen, you weren't delivered the wrong TV, you just need more stuff as far as technology is concerned.  LOL

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Nice post, Star. I think you and Ron have solved this one.

[gstang69]

DONT BUY FROM WORST BUY UNLESS YOU KNOW EXACTLY WHAT YOU WANT,YOU CAN FIX IT YOURSELF, AND YOU DONT NEED ANY HELP FROM ANY ONE!!!!!!!

[JenCornish08]

yeah gstang69...cuz you'll get a better product from Walmart...like a tv from there isnt gona burn out in a year...Mmmm Vizio, now thats a good product.

Realistically, almost any program you watch on high definition tv is going to currently be in 60hz. The only devices that are currently going to support 120hz are going to be Blu Ray players and the Playstation 3 because it runs blu ray also. With those you will see the 120hz capability. As long as the model matches what you ordered, then this is the case and the tv is not a mix up.