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Member
Posts: 14
Registered: ‎09-17-2011

What happened to my insignia? Help

My 32" smart insignia tv has just gone ignorant on me. The main reason I got this unit was to watch Netflix. After getting Netflix fine for a couple of months now when I try to launch it the tv reboots itself, that is goes off and on which results in another painfully long wait for a startup. I called Netflix, they said call TiVo, I called TiVo, they said call, Insignia, I called Insignia who said they would call TiVo. I hope Best Buy will solve this for me. I was skeptical to buy such a new product but somebody has got to do it. Anyone heard of this no Netflix thing? (Netflix works fine off the same router to two other devices.) Oh... I can't stream You tube either which works fine on my iPad but breaks up on my tv. Yes, I do have high speed net. Please, any advice before I sink into electronic freak out? Great tv, I'll be sorry to see it go. Direct works great on it but all the "smart" features get a D- in functionality. Jb
Regular Member
Posts: 72
Registered: ‎11-13-2011

Re: What happened to my insignia? Help

I really don't see why it would have something to do with Tivo or Netflix, unless you're streaming netflix through the Tivo.

 

Usually the first thing I try is "power cycling." Which basically means unplugging the TV from power, wait around ten seconds, then plug it back into power. Also check to see if the TV has a firmware update.

___________________________________________________________________________
I am a Home Theater Geek Squad Installer. I know my stuff and love to give advice, but don't hold me responsible when you screw something up because you decided to do it yourself instead of having a professional do it.
Member
Posts: 14
Registered: ‎09-17-2011

Re: What happened to my insignia? Help

Yes, I have done everything an owner can do to get it going again...recycle, check everything etc.  Yes, Tivo is my portal to Netflix.  I gave up and took the unit to Best Buy.  In the hands of GeeK squad now.

 

What I believe:  This was the first unit sold of a first product produced by my local store.  It was sent out either not ready for market or without quality control in place.  I have been on this train before and I may have to go through several to find one that works.  Hopefully the warranty thing will send me one that works.  I doubt seriously if they actually fix my TV.

Member
Posts: 14
Registered: ‎09-17-2011

Anyone have an Insignia 32" Smart TV, how is it doing?

I have this sinking feeling that I have made a mistake getting my Insignia smart TV. There are many good things about it but from the git go it has given me problems that seem like total mysteries to all involved. Between Netflix, TiVo, Insignia, and Best Buy all I've heard is hurry up and wait, we don't know what it is. I don't need advice on how to operate it, I want to know if others are having similar problems. I'm thinking since this product is so new that maybe I should have just bought a dumb HD TV and increased its IQ by feeding it from my very smart iPad. Do you have such a product? (smart TV) How is it doing? Streaming well? All functions launching smoothly? Does everything it claims to do? Mine reminds me of early MS DOS with Windows computers...nice concept but didn't work, crashing a lot, slow, and aggravating to no end. Had high hopes for the Insignia and just as a TV it works great but all the smart features get a D- so far. It is in for warranty work.
Insignia Product Specialist
Posts: 17
Registered: ‎06-14-2010

Re: What happened to my insignia? Help

Hello ejbpesca,

I was disappointed to read about your Netflix experience on your Insignia connected TV.  I wanted to let you know that we are aware of the issue and are working with our service providers and software developers to provide a resolution as quickly as possible.  We will be providing more information as it becomes available on the Community@Insignia, so you may wish to check there from time to time for new developments.

Regards,
John
Insignia™ Support
Community@Insignia
http://community.insigniaproducts.com/

Member
Posts: 14
Registered: ‎09-17-2011

Re: What happened to my insignia? Help

Well thank you John.  I had contacted all involved about the problem but since a second problem arose (won't stream from YouTube) I decided to go ahead and take the unit in for warranty.

 

One thing that was a red flag on the TV was since day one it has given me an error message that stated Tivo was not working at this time, try again later.  By just waiting a minute or so this message would leave the screen and there were apps and links to smart services ready to go and mind you Netflix did work for a while, became intermittently down, then down for good as if some component of the system was degrading then failed.

 

All along I've had trouble with YouTube but was hoping updates of software would fix it.  None ever came.

 

Pandora has always worked fine.

 

It is in the hands of the Geeks now and I am stuck looking at a 19" CRT very not smart TV but at age 30 it works, never failed.  I am home bound much of the time so having such devices as computers, tablets, and hopefully a reeducated smart tv are very important to me.  I guess I have a little less than two years of warranty for the bugs to be worked out before I must pay to have them worked out.  I am wondering if I should buy a second one and rotate each through warranty as they break in hopes that this new concept of TV finally gets reliable enough for long term service, but I'll patiently wait for the first stab at fixing the one I own.  I feel like I'm part of beta testing for this TV. 

 

But, possibly I am an isolated case and the tv's are doing fine elsewhere.  It would be interesting to see what percentage of them are coming back.

New Member
Posts: 3
Registered: ‎12-15-2011

Re: What happened to my insignia? Help

I too have experienced issues with my insignia smart TV (model NS-42E859A11) since day 1.  Today, (close to 1 month after purchase) the worst of it is occuring, as I type this I'm watching my TV reboot itself every 2-3 minutes desparately searching the internet for other people experiencing the same issue.  I might as well not even have the TV at this point, as soon as I begin using my Wii or watching a DVD the POS just shuts off and reboots.  I've tried power cycling several times, I've disconnected my internet connection, I've installed the updates, I've done factory resets.  Not to mention the software excecution on this TV is sluggish, unsightly, and the consistency of the black levels in the image across the screen is disappointing.  I'm on the bleeding edge of giving up and returning this TV and picking up a different brand.

New Member
Posts: 3
Registered: ‎12-15-2011

Re: What happened to my insignia? Help

EDIT: After almost an hour and a half of frustration I walked out of the room, and reset my modem and router. A few minutes later I tried playing a DVD (thru HDMI) and it worked (and the TV is now staying on without rebooting). I switched inputs to my Wii (thru component video) and everything is working fine. As a side note, I've been experiencing intermittent failures like this for some time now and just as I am about to give up all hope, it starts working again. I don't know what's going on here, but I'm 95% sure that before my 30 day return period is up, I'm going to return this one and either purchase the 46" Insignia alternative that isn't a "smart" TV for $100 less, or get a different brand. I don't want to have to deal with manufacturers warranty process like the poor soul above.
Member
Posts: 14
Registered: ‎09-17-2011

Re: What happened to my insignia? Help

I had to give up. After my TV was junked I got another. Its HDMI panel went out within two hours. I now have a dumb TV and made it smart by adding Apple TV to it. Working fine so far.
New Member
Posts: 3
Registered: ‎12-15-2011

Re: What happened to my insignia? Help

I read a few forums that related my rebooting problem I was having back to using the component video input at certain resolutions.  For the Wii, 480p.  This would make sense since I was using my Wii while I was having the worst rebooting problems.  I also found the Internet Connectivity to be very intermittent, often upon the initial bootup I had no internet connection detected.  At first I thought it was a wireless thing so I routed a cable to the TV and that seemed to help a little except it still had connectivity issues periodically.  Overall, the internet connectivity is buggy and insufficient to justify the cost difference between the smart TV and the standard version.

 

Other problems I had with my Insignia were video game lag (even in game mode or with all advanced processing features off), particularly on component/composite video inputs.  Long boot up time.  SLOW menu operation making tweaking settings and navigating Netflix very frustrating.  Difficult to understand video adjustment features, and lack of detailed adjustments such as hue and gamma correction.

 

I decided to return my Insignia TV and pay 300 dollars more for a SHARP AQUOS model LC46LE840U, which has internet connectivity (that I haven't tried yet) and a MUCH better backlight distribution, VASTLY superior operating software, and a much simpler interface and remote.

 

If you have an insignia smart TV, and are having similar problems to what I've described above, I recommend returning it or exchanging it if you still have the chance.