11-19-2011 01:00 PM
11-19-2011 04:08 PM
I really don't see why it would have something to do with Tivo or Netflix, unless you're streaming netflix through the Tivo.
Usually the first thing I try is "power cycling." Which basically means unplugging the TV from power, wait around ten seconds, then plug it back into power. Also check to see if the TV has a firmware update.
11-20-2011 09:52 AM
Yes, I have done everything an owner can do to get it going again...recycle, check everything etc. Yes, Tivo is my portal to Netflix. I gave up and took the unit to Best Buy. In the hands of GeeK squad now.
What I believe: This was the first unit sold of a first product produced by my local store. It was sent out either not ready for market or without quality control in place. I have been on this train before and I may have to go through several to find one that works. Hopefully the warranty thing will send me one that works. I doubt seriously if they actually fix my TV.
11-20-2011 02:04 PM
11-21-2011 11:45 AM
I was disappointed to read about your Netflix experience on your Insignia connected TV. I wanted to let you know that we are aware of the issue and are working with our service providers and software developers to provide a resolution as quickly as possible. We will be providing more information as it becomes available on the Community@Insignia, so you may wish to check there from time to time for new developments.
11-21-2011 01:59 PM
Well thank you John. I had contacted all involved about the problem but since a second problem arose (won't stream from YouTube) I decided to go ahead and take the unit in for warranty.
One thing that was a red flag on the TV was since day one it has given me an error message that stated Tivo was not working at this time, try again later. By just waiting a minute or so this message would leave the screen and there were apps and links to smart services ready to go and mind you Netflix did work for a while, became intermittently down, then down for good as if some component of the system was degrading then failed.
All along I've had trouble with YouTube but was hoping updates of software would fix it. None ever came.
Pandora has always worked fine.
It is in the hands of the Geeks now and I am stuck looking at a 19" CRT very not smart TV but at age 30 it works, never failed. I am home bound much of the time so having such devices as computers, tablets, and hopefully a reeducated smart tv are very important to me. I guess I have a little less than two years of warranty for the bugs to be worked out before I must pay to have them worked out. I am wondering if I should buy a second one and rotate each through warranty as they break in hopes that this new concept of TV finally gets reliable enough for long term service, but I'll patiently wait for the first stab at fixing the one I own. I feel like I'm part of beta testing for this TV.
But, possibly I am an isolated case and the tv's are doing fine elsewhere. It would be interesting to see what percentage of them are coming back.
12-15-2011 06:50 PM
I too have experienced issues with my insignia smart TV (model NS-42E859A11) since day 1. Today, (close to 1 month after purchase) the worst of it is occuring, as I type this I'm watching my TV reboot itself every 2-3 minutes desparately searching the internet for other people experiencing the same issue. I might as well not even have the TV at this point, as soon as I begin using my Wii or watching a DVD the POS just shuts off and reboots. I've tried power cycling several times, I've disconnected my internet connection, I've installed the updates, I've done factory resets. Not to mention the software excecution on this TV is sluggish, unsightly, and the consistency of the black levels in the image across the screen is disappointing. I'm on the bleeding edge of giving up and returning this TV and picking up a different brand.
12-15-2011 07:51 PM
12-16-2011 04:59 PM
12-17-2011 04:36 PM
I read a few forums that related my rebooting problem I was having back to using the component video input at certain resolutions. For the Wii, 480p. This would make sense since I was using my Wii while I was having the worst rebooting problems. I also found the Internet Connectivity to be very intermittent, often upon the initial bootup I had no internet connection detected. At first I thought it was a wireless thing so I routed a cable to the TV and that seemed to help a little except it still had connectivity issues periodically. Overall, the internet connectivity is buggy and insufficient to justify the cost difference between the smart TV and the standard version.
Other problems I had with my Insignia were video game lag (even in game mode or with all advanced processing features off), particularly on component/composite video inputs. Long boot up time. SLOW menu operation making tweaking settings and navigating Netflix very frustrating. Difficult to understand video adjustment features, and lack of detailed adjustments such as hue and gamma correction.
I decided to return my Insignia TV and pay 300 dollars more for a SHARP AQUOS model LC46LE840U, which has internet connectivity (that I haven't tried yet) and a MUCH better backlight distribution, VASTLY superior operating software, and a much simpler interface and remote.
If you have an insignia smart TV, and are having similar problems to what I've described above, I recommend returning it or exchanging it if you still have the chance.