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New Member
Posts: 4
Registered: ‎12-15-2016

Toshiba 49L621U HDCP 2.2

I bought an Toshiba 49L621U, I was wonderin'g if that TV support HDCP 2.2. Seem not since I get getting error message from Amazon Fire TV about the TV doesn't support HDCP 2.2

 

I tried to contact Toshiba but were unable to answer my question since is a excluse Best Buy model and asked to contact you. I look to see if it should or not?

 

Thanks

Posts: 2,603
Topics: 48
Kudos: 188
Solutions: 110
Registered: ‎11-30-2015

Re: Toshiba 49L621U HDCP 2.2

Hello realmysteryman, 

 

Thank you for posting your question regarding the Toshiba TV you purchased. 

 

When setting up your TV did you do the firmware update? Please know all 4K TVs carried at BestBuy should support HDCP 2.2. This is a necessary component when selecting our 4K inventory. However, I did ask for your question to be escalated as I wasn't able to locate a concrete answer either. 

 

Once I have a concrete answer I'd be happy to share with you. 

 

Kindly, 

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-15-2016

Re: Toshiba 49L621U HDCP 2.2

I did the firmware upgrade, but seem to be a ChromeCast upgrade more then a TV upgrade. I also changed the HDMI cable for a HDCP 2.2 compliant cable and still have the same issue. Not sure if only one of the HDMI is HDCP 2.2 compliant ?

 

But like you said, there no mention about this on Toshiba and also contacted Toshiba were unable to answer either.

Posts: 2,603
Topics: 48
Kudos: 188
Solutions: 110
Registered: ‎11-30-2015

Re: Toshiba 49L621U HDCP 2.2

Hi realmysteryman, 

 

I'm still waiting for an response from our Merchant Teams regarding this matter! 

 

Most likely it'll be only HDMI 1 that is HDCP 2.2 as this is typical on most HDTV's with 4K, and why Sony boasts about all their HDMI ports on their 4K line do have HDCP 2.2. 

 

Once I have more information I'd be happy to share with you. 

 

Respectfully, 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 2,603
Topics: 48
Kudos: 188
Solutions: 110
Registered: ‎11-30-2015

Re: Toshiba 49L621U HDCP 2.2

Hello realmysteryman, 

 

Thank you for your patience on this matter! I did receive a confirmation that all our 4K TV's offered on BestBuy.com, and in-store would have atleast one HDMI port that's HDCP 2.2 capable. 

 

This means the Toshiba 49 inch you purchased does have one! I hope by trying a different port you were able to get your Amazon Fire TV to work.

 

Please let me know if you have any other questions about your TV, and I'd be happy to see how I might be able to assist you further. 

 

Kindly, 

 

 

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎01-27-2017

Re: Toshiba 49L621U HDCP 2.2

Hello - I am wondering the same thing. This really didn't answer the question.  Which HDMI port on the Toshiba 49L621U is HDCP 2.2 copatible?  I just purchased this TV and was going to be getting the Amazon TV to pull in some 4K content.

 

Thanks,

Joey

Posts: 2,603
Topics: 48
Kudos: 188
Solutions: 110
Registered: ‎11-30-2015

Re: Toshiba 49L621U HDCP 2.2

Good Morning Joey, 

 

I believe it would be HDMI 1 would be your HDCP 2.2 compatiable port. Like I recommended to realmysteryman if that doesn't seem to work for you may need to try another one. 

 

Respectfully, 

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎12-15-2016

Re: Toshiba 49L621U HDCP 2.2

Personnally never got it to work in 4K. I did bought a HDCP 2.2 compliant cable and tried all 3 ports and always got a HDCP 2.2 error not supported, I exchanged the Amazon FireTV and got same things. I got the lastest firmware also for both.

 

I called Toshiba support and couldn't confirm it have an HDCP 2.2 HDMI port. 

 

Also note the Chromecast is not the 4K version either.

 

So personnally either the TV is broken or the Amazon FireTV is not compatible with the TV.

 

 

 

 

 

 

 

 

 

New Member
Posts: 4
Registered: ‎04-02-2017

Re: Toshiba 49L621U HDCP 2.2

Make sure that you set HDMI mode on the TV set. Options>HDMI input mode to mode 1

New Member
Posts: 4
Registered: ‎04-02-2017

Re: Toshiba 49L621U HDCP 2.2

Check your tv settings. Menu>options>HDMI input mode. For mine to play 4K from fire tv I set the option to mode1. And it works. In mode 2 it will not play 4K. It's a timing issue.