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New Member
Posts: 2
Registered: ‎01-12-2018

The picture on my new TV is fuzzy

I picked up a Toshiba 55L510U18 last month. I have been fiddling with the picture settings but I still get a fuzzy picture. I use a PS4 for all my streaming and movie watching, if that is a potential factor. What steps should I take to fix this problem?

Posts: 4,316
Topics: 68
Kudos: 269
Solutions: 194
Registered: ‎11-30-2015

Re: The picture on my new TV is fuzzy

Hello dbord722,

 

Experiencing a fuzzy picture on your new TV is certainly frustrating! I’m sorry to hear that your new Toshiba 55” isn’t displaying a great picture. I’d be happy to provide some troubleshooting tips for you.

 

Can you please double check the settings on your PS4 are set to display the content in 1080p? I believe that may be the issue.

 

The Playstation 4 User’s Guide shares the following: When you set up your PS4™ system, you might need to configure the output for the HDMI OUT port. By default, this is set to automatically match the TV you connect. To configure settings yourself, select (Settings) > [Sound and Screen] > [Video Output Settings].

 

If changing the PS4 settings don’t result in a better picture can you please try a different a HDMI cord? The cord may be faulty, or damaged which can result in a fuzzy picture.

 

Please let me know if those steps don’t resolve your issue!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-12-2018

Re: The picture on my new TV is fuzzy

My PS4 is set to 1080p, but I will pick up another HDMI chord just in case
Posts: 4,316
Topics: 68
Kudos: 269
Solutions: 194
Registered: ‎11-30-2015

Re: The picture on my new TV is fuzzy

Hello dbord722,

 

Are you able to watch content via another method like a streaming device, or an antenna? Prior to assuming that it’s the TV it would be a good idea to test the source too. That would allow us to pinpoint the issue is a PS4 to TV issue not a sole TV issue. This would be after you’ve tested that it’s not the HDMI cord.

 

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!