TV & Home Theater

[rich123]

I'm not sure if my problem is with the TV, Audio Receiver, or DVD player so I will describe the problem and my setup.  Hopefully, someone can help or point me in the right direction.  I bought this equipment in Feb, 2012 and have had the problem since day one.  However, with other problems, I haven’t tried to get help until now.

Problem: While playing a DVD or, sometimes with no DVD in the player, the connection from the DVD player and TV goes away with the screen blanking out/no sound and then it returns with connection info displayed in the top left corner and continues playing the DVD, if present.  Does NOT happen all of the time or with all DVD’s.

Temporary Solutions: I can change the Audio mode from BD to DVD and back to BD, clean the DVD disc, turn everything off and back on.  Most of the time, one of the above works for a while.

My Setup: (TV -3D) Samsung UN55D7050XF, (Audio Receiver) Denon AVR 1312, (DVD -3D) Samsung BD-D9700/ZA.  They are connected as follows (all with new high-speed HDMI “Ethernet” cables): From DVD “HDMI OUT – (1) MAIN” to DENON “HDMI IN BD” to TV “HDMI IN 4”.

I have disabled Anynet+ on both the TV and DVD player.

[SlimJim77]

I will assume firmware for all devices is current. Have you tried going direct from DVD to the TV? This will help establish the culprit. I have a feeling the receiver may be at fault here.

[rich123]

Thanks for your reply. 

I believe I tried that and still had the problem but I've tried so many things that I will try that again and let you know what I find.

And, yes, all firmware is up-to-date.

[jmhtopeka]

I have the same problem. I switched connections from the digital cable to the DVD player to listen to a music CD and when I switched back, the TV is getting no signal from the AVR. I have a Denon AVR-1312 that is a year old. I know the receiver is at fault because I have connected the buleray disk player directly to the TV to watch a movie thrrough the same HDMI cable that comes from the AVR. I have also connected directly through the same cable from the digital cable box to the TV. I have also tried resetting the microprocessor, unplugging the receiver and every setting/connection permutation I can think of and I am baffled by this sudden failure to connect with the TV. I suspect something is wrong with my receiver but wanted to check to see if there is some secret solution.

[jmhtopeka]

I have not updated the firmware for the AVR. The LG TV is wired into my internet router and it automatically updates itself. How do I update the AVR?

[rich123]

I finally found time to get on line with the Denon technical support people and we were able to determine that my "BD" port appears to be "bad". I found out that the labels (BD, DVD, SAT/CBL, etc.) doesn't mean anything technically. So, I moved my DVD input to the GAMES port and all is well. Since I found this out after Best Buys return policy of 30 days, my only choice of fixing it is to take the unit to a Denon repair shop in Atlanta (3 hours from me) for repair.

[Jimmienomam]

Glad you at least figured it out. Just make sure if you do want to get it repaired that you do so within the dennon warranty window