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Posts: 1
Registered: ‎12-17-2017

Re: Sound bar turning on by itself

Our LG sound bar we’ve had for years not used very often. Just started turning on by its self the last time we used it. We turn it off it comes back on. I have to keep it unplugged until we use it.... if it’s not under warranty please advise how this issue can be resolved and we don’t have a Sony tv. We haven’t hooked up anything new either. It’s been the same set up for years.
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Registered: ‎11-30-2015

Re: Sound bar turning on by itself

Hello wishesfre,

 

Thanks for sharing that you’re also having an issue with your LG soundbar. It’s discouraging to hear that yours is turning on randomly as well. I’d be happy to offer a few troubleshooting tips.

 

Can you please ensure that firmware is up to date for your sound bar? You can check for an update on LG’s website. Also, please ensure that none of the connections have gotten lose over the years. If you’re outside the manufacturer’s warranty, and the firmware update doesn’t resolve the issue options may not be available to assist you further.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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