01-03-2018 12:16 PM
I purchased a new XBR43X800E at Best Buy 3 days ago. Mostly, the picture on the tv is great, but when watching sports, the blurring makes it almost unwatchable, I have tried multiple MotionFlow settings (including turning it off) but nothing seems to correct the problem. The reviews I read prior to purchase said this was a good TV for sports and that the motion was excellent but I am unable to duplicate that experience.
Is there a recommended setting to fix this issue? I was attempting to watch hockey on NBC and football on ESPN via a Direct TV Genie.
Direct TV Genie Gen 3
01-04-2018 04:30 PM
Good Afternoon greganderson3,
Thanks for joining our community! I’m sorry to hear that two games you’ve watched are suffering from what we call the “Soap Opera” effect. I understand it can surely be frustrating. I’d be delighted to make a few recommendations.
I know you shared that you turned off the motionflow, but did you turn of the Cinemotion as well? You can do so within the same Advanced settings menu. Have you reached out to Direct TV to discuss your concerns? It sounds like you do have a newer receiver, but it could also have do something with how your TV is receiving that information. I hope those options fix the issue.
|Mariah|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!
01-05-2018 10:50 AM
Thanks for the response and the suggestions. I'll keep tweaking the settings to see if I can improve the picture and will see if the new Directv receiver has a role in it.