TV & Home Theater

[forston]

I get beautiful audio out of this system in FM Tuner, BD/DVD, and Internet Radio - no buzz whatsoever. However... the only way that I can get ANY audio from the TV or Cable box to come out of the Sony system is with RCA cables (the old style Red / White). This produces a horrible buzz but at least the TV sound comes out. The manual gives three different options for streaming TV audio through your Home Theater System. I purchased an 8' Rocketfish digital optical cable at Best Buy. It doesn't work at all! No audio at all. It fits, but doesn't quite want to "stay in"; is this normal???

I have the Sony BDV-E570 system, Vizio 46" TV (purchased 6 months ago) and a Comcast Digital HD cable box. All three have the same optical outlet and this cable doesn't "stay" in any of them. Does this sound like an Optical Cord issue? I really don't want to take this system down and lug it back to the store.

Thanks for any help!

Troy

[JenCornish08]

An optic cable should be able to fix the buzzing sound. If for some reason it isnt  staying in the back of the system, then there could possibly be a falty connection in terms of the optic cable input or connector. Otherwise, as long as you have the audio cable hooked up, no matter which route you choose to connect them, and have your tv's audio set to external speakers you should be all set. If this continues to not work, I'd try calling either Geek Squad/Home Theater specialist or call Sony's technical line and see if they have any other suggestions. I myself am a Best Buy Home Theater specialist and this is my initial reaction to the issue at hand.

[Tusin]

It could be a bad optical cable too, it does happen right out of the box.

BUT I have a gut feeling on this one. Optical cables generally have a cap of some sort on the tip of them that you are to remove before plugging it into equipment,. Each side will have one. They generally look like a small T where the top of the T is actually a circle.

[Tusin · Accepted solution]

All you do is pull it outwards.

[forston]

Oh my! I *used* to be a bit of a techie. It's amazing what happens when your out of touch with technology. haha. Thanks for the simple - but essential - solution!

[Tusin]

What was it? Awesome!

[forston]

never used Optical Cables before. I had to pull the clear caps off before plugging in. I thought they should have "snapped" in before. Everything is good now; I have great audio from the TV. Thanks again for the help!

[Tusin]

That's great! I always tell my tech's that when they are trouble shooting something, ALWAYS start with the easiest solution and work your way up. My tech's always get a little upset when they call me for advice and my first question is always "is it plugged in?" lol.