02-13-2017 10:18 AM
This post is true, and the most likely cause of many On Screen Guide problems.
I have a much newer Samsung (purchased 2/5/2017) and it exhibits the same behavior.
It would be very nice if Samsung would come forward and explain exactly how the OSG works, why it might fail, and how Samsung is dealing with the problem.
05-02-2017 08:42 PM
11-23-2017 04:55 AM
If you look back at my earlier posts you will see that I too was completely baffled by it. The guide is there for a period of time sometimes just days and then gone again often for weeks or longer. Frankly its more often gone than there. Samsung gave out some rigmarole about updates in the software when I first contacted them but how does that explain its not there for most of the time, then appears and disappears within a few days again? Why this is not a bigger issue for Samsung I do not know. It is hugely annoying and I dont believe there is any solution out there either.