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New Member
Posts: 2
Registered: ‎02-13-2017

Re: Samsung Smart TV - Guide stopped working after latest update

This identified solution is NOT the solution.
New Member
Posts: 2
Registered: ‎02-13-2017

Re: Samsung Smart TV - Guide stopped working after latest update

This post is true, and the most likely cause of many On Screen Guide problems.

 

I have a much newer Samsung (purchased 2/5/2017) and it exhibits the same behavior. 

 

It would be very nice if Samsung would come forward and explain exactly how the OSG works, why it might fail, and how Samsung is dealing with the problem.

 

 

Visitor
Posts: 1
Registered: ‎05-02-2017

Re: Samsung Smart TV - Guide stopped working after latest update

I have a Samsung and Sony Bravia. I have basic cable. My Sony is about 10 years old and is able to identify what is currently playing at the top of the screen.

My Samsung can only identify digital channels at the top of the page and not any of the cable channels. The guide and channel list also only show digital channels. This TV was purchased Dec. 2016.

Pretty frustrating for a brand-new TV.
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New Member
Posts: 1
Registered: ‎06-23-2017

Re: Samsung Smart TV - Guide stopped working after latest update

Pay £1000 for a upmarket Tv and the guide stops working!